Briana Perez
Austin,TX
Summary
Proven leader in customer service excellence and loss prevention, adept at enhancing customer satisfaction and streamlining operations. At El Rancho, I spearheaded front-end management, significantly improving transaction accuracy and employee performance. Skilled in bilingual communication and multitasking, I excel in fast-paced environments, driving operational success and team efficiency.
Overview
5
5
years of professional experience
Work History
Cashier
Fancy
Dallas, TX
07.2020 - Current
- Event planner, set up tables
- Attended to every weekend and was able to give the customer a perfect event
- Adhered to social distancing protocols and wore mask or face shield.
Head Cashier
El rancho
Dallas, TX
12.2023 - 01.2024
- I am responsible for the front end, helping cashiers with pickups, and also assisting them with customer service.
- Welcomed customers, offering assistance to help find store items.
- Oversaw the processing of large transactions and special orders, ensuring accuracy and customer satisfaction.
- Counted and balanced cashier drawers.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Checked personal identifications during alcohol and tobacco sales.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
Cashier
Tom Thumb Food Stores
Dallas, Texas
10.2023 - 12.2023
- Greeted customers promptly and responded to questions.
- Worked closely with front-end staff to assist customers.
- Discounted purchases by scanning and redeeming coupons.
- Helped customers find specific products, answered questions, and offered product advice.
Education
University of Texas At Austin
Austin, TX05-2028
High School Diploma -
Thomas Jefferson
Dallas, Tx05-2024
Associate of Applied Science - Business
Dallas College
Dallas, TX05-2024
Skills
- Returns processing
- Drawer balancing
- Product restocking
- Loss prevention
- Credit card processing
- Order verification
- Customer service excellence
- Family communication
- Teaching strategies
- Bilingual
- Multitasker
Extracurricular Activities
P-TECH Ambassadors, Dallas, TX, Student Ambassador, 09/01/20, 12/31/23, Made events happen, Meeting every Friday, We were able to donate money to non-profit Organization Wrestling, Dallas, TX, Wrestler, 01/01/21, 12/31/22, I wrestle against other teams, I attended practice every day, I was able to attend tournaments and won some of them
Community Service
Saldivar, Dallas, TX, After school monitor, 1 year, 6, I helped students with their homework, I was able to help other students from other grade levels
Awardshonorsleadershiproles
A-B Honor Roll, Texas Education Scholar Recipient,Ut For Me recipient, Fairway to success scholarship
Languages
Spanish
Professional
Timeline
Head Cashier
El rancho
12.2023 - 01.2024
Cashier
Tom Thumb Food Stores
10.2023 - 12.2023
Cashier
Fancy
07.2020 - Current
University of Texas At Austin
High School Diploma -
Thomas Jefferson
Associate of Applied Science - Business
Dallas College
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