Briana Perez
Millbury,MA
Summary
Focused and dedicated paralegal/case manager with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intake Paralegal/Case Manager
Central West Justice Center
Worcester, MA
06.2024 - Current
- Communicate with legal services providers, social services agencies, and local judicial systems regarding cases.
- Manage caseloads effectively, ensuring timely documentation and reporting.
- Assist with applications for government benefits such as MassHealth, DTA, RAFT, CHAMP and EA shelter.
- Coordinate and attended lobbying activities at the local, state and federal level.
- Advocate for policy changes at local government level through lobbying efforts and community outreach programs.
- Work closely and know basic knowledge of different legal departments such as the Farmworker unit, Benefits unit, Unemployment unit and Housing unit.
- Conduct initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Manage social media platforms to promote campaign activities for the Fairness for Farmworkers Coalition and updates.
- Analyze legislation related to farmworker rights and identified potential areas of action.
- Help organize rallies, protests, town hall meetings, and other events to increase public awareness of Fairness For Farmworkers Act.
- Collaborate with community-based organizations and key stakeholders to address inequalities in the farmworker community.
- Coordinated client assessments to determine appropriate services and support.
- Provided crisis intervention and support during critical situations.
- Collaborated with attorneys to develop litigation strategies and case management plans.
- Managed document production process, including identifying relevant documents, locating witnesses and obtaining necessary authorizations.
Youth & Family Support Worker/ Ed-Voc Specialist
Wayside Youth & Family Support Network
Milford, MA
04.2023 - 05.2024
- Provided culturally informed therapeutic interventions to children, young adults, and their families, that promote skill building in the life domains of: social functioning, symptom management, coping skills and activities of daily living.
- Collaborated with all members of the team to ensure continuity in treatment, services, and messages delivered.
- Provided both "soft" services (mentoring, counseling, skill-building) with identified clients as well as "hard" services including transportation, referrals, accessing concrete services such as furniture, food, etc.
- Served as an advocate and attend meetings with the family and as requested by the youth and/or family.
- Motivated and support persons served to identify educational and vocational strengths and goals, establish educational and career goals while working within an interdisciplinary team addressing mental illness that may impact educational/vocational readiness.
- Provided creative and consistent engagement, as well as training and support to help youth and young adults in building sustainability, success, and satisfaction.
- Provided initial and ongoing assessments, educational/employment assistance, family support and education and other services to support an individual’s ability to live successfully in the community.
- Supported individuals using advocacy and person-centered approach to maintain education and employment goals.
- Provided individuals with skills coaching and individual vocational counseling to develop goals related to educational/vocational interests.
- Developed relationships with local businesses, schools, and community organizations to support vocational and educational resources for individuals in the program.
- Acted as a liaison between educational and employment institutions, individuals in the program while coordinating and collaborating with an interdisciplinary team.
- Developed housing assistance plans for low-income households.
Healthy Families Home Visitor
Criterion Child Enrichment
Milford, MA
03.2021 - 04.2023
- Supported parents in making key educational plans and decisions for children.
- Gathered information from records, including medical, mental and physical records to maintain up-to-date filing system.
- Interviewed participants alone and with families to determine what services would best address needs.
- Recommended improved life choices to enhance participants outcomes.
- Maintain weekly visits with participants.
- Referred family members to outside support options to assist with coping during times of increased stress.
- Explained available housing, domestic violence, employment, education and substance abuse treatment resources.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
- Informed victims about legal processes and timelines.
- Collaborate with DCF and local school districts to support families the best way possible
- Maintained thorough case history records and wrote detailed reports.
- Engaged in community outreach and program development to support patient and caregiver needs.
Administrative Assistant/Receptionist
The Hermitage Healthcare
Worcester , MA
08.2020 - 08.2021
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Translate for all departments
- Connect with social workers and attorneys regarding clients' medical care and medical records.
Education
Law Enforcement Certificate - Criminal Justice
Quinsigamond Community College
Worcester, MAHigh School Diploma -
Marian High School
Framingham, MABachelor of Science - Criminal Justice
Southern New Hampshire University
Manchester, NHSkills
- Criminal Justice knowledge
- Attention to detail
- Team player
- Office Administration
- Multitasking
- Relationship Building
- Creative
- Risk Management
- Conflict Mediation
- Time management
- Care Plan Intervention
- Motivational Interviewing
- Client Advocacy
- Crisis Intervention
- Interviewing Clients
- Client Counseling
- Familiarity with immigration forms
- Language Translation
- Leadership Skills
- Case management
- Community outreach
- Advocacy strategies
- Grassroots organizing
- Legislative team assistance
Certification
- Community Health Worker Certificate
- Trauma Informed Certificate
Languages
English and Spanish; Some Portuguese
Volunteer Experience
- Trauma Service Volunteer - Wayside Youth & Family Services - January 2024 - August 2025
- Blog Reviewer and Social Media Coordinator - The Prison Flow Project - January 2026 - Current
Timeline
Intake Paralegal/Case Manager
Central West Justice Center
06.2024 - Current
Youth & Family Support Worker/ Ed-Voc Specialist
Wayside Youth & Family Support Network
04.2023 - 05.2024
Healthy Families Home Visitor
Criterion Child Enrichment
03.2021 - 04.2023
Administrative Assistant/Receptionist
The Hermitage Healthcare
08.2020 - 08.2021
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Law Enforcement Certificate - Criminal Justice
Quinsigamond Community College
High School Diploma -
Marian High School