Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas E Lawrence

Summary

Accomplished Store Manager with a proven track record at CVS Pharmacy, enhancing team performance and customer satisfaction through expert coaching in sales techniques and problem-solving abilities. Skilled in personnel development and critical thinking, significantly raised operational quality and efficiency. Demonstrates a forward-thinking mindset, achieving notable success in fast-paced retail environments.

Overview

9
9
years of professional experience

Work History

Store Manager

CVS Pharmacy
01.2022 - Current
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Assistant Store Manager

The Home Depot Inc
09.2019 - 12.2021
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Trained and guided team members to maintain high productivity and performance metrics.

Department Supervisor

The Home Depot Inc
09.2016 - 09.2019
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Wrote out weekly schedules to maintain coverage levels for expected demands.
  • Built and designed large displays weekly to promote specific products.
  • Oversaw daily operational performance of [Type] team.
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

Store Associate

The Home Depot Inc
10.2015 - 09.2016
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Bachelor of Science - Criminal Justice

University of Phoenix
Tempe, AZ
01.2024

Associate of Arts - Criminal Justice

University of Phoenix
Tempe, AZ
04.2019

High School Diploma -

Titchfeild High School
Portland, Jamaica
08.2010

Skills

  • Personnel development
  • Professionalism
  • Problem-Solving
  • Criminal Investigation
  • Criminal justice knowledge
  • Criminal Justice
  • Public Speaking
  • Team building
  • Problem-solving abilities
  • Decision-Making
  • Critical Thinking and Analysis
  • Forward-thinking mindset

Timeline

Store Manager

CVS Pharmacy
01.2022 - Current

Assistant Store Manager

The Home Depot Inc
09.2019 - 12.2021

Department Supervisor

The Home Depot Inc
09.2016 - 09.2019

Store Associate

The Home Depot Inc
10.2015 - 09.2016

Bachelor of Science - Criminal Justice

University of Phoenix

Associate of Arts - Criminal Justice

University of Phoenix

High School Diploma -

Titchfeild High School

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Nicholas E Lawrence