Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Melissa Grussi

General Manager
Fort Walton Beach,FL
Growth demands a temporary surrender of security.
Gail Sheehy
Melissa Grussi

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Business-minded professional tackling any job task with gusto and precision. Determined to delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Experienced in managing inventory, sales planning and reporting. Experience in staff development and training with an adaptable approach.

Overview

23
years of professional experience

Work History

Dunkin Donuts
Middletown, RI

Store Manager
04.2017 - 06.2023

Job overview

  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Cresco Labs
Fall River, MA

Packaging Manager
05.2021 - 11.2021

Job overview

  • Developed and implemented safety protocols for packaging operations.
  • Monitored production lines to ensure accuracy of product packaging.
  • Conducted research and analysis on new materials, methods, and technologies to optimize efficiency and cost-effectiveness.
  • Performed regular quality control checks on all outgoing packages.
  • Trained new staff members in proper packing techniques and procedures.
  • Created detailed reports outlining performance metrics, costs, and timelines.
  • Collaborated with vendors to negotiate pricing on supplies such as boxes, tape, labels.
  • Established policies and procedures for the safe handling of hazardous materials during shipping processes.
  • Assisted with troubleshooting issues related to machinery malfunctions or damaged materials.
  • Coordinated efforts between multiple departments involved in the packaging process, including warehouse staff and delivery personnel.
  • Evaluated existing packaging processes for areas of improvement.
  • Participated in trade shows to promote company products and services.
  • Reviewed supplier contracts for compliance with industry standards.
  • Ensured that all labeling requirements were met prior to shipment.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Trained new employees on proper techniques for packaging, equipment operation and inventory management.

South Coast Behavioral Health
North Dartmouth, MA

Mental Health Technician/Admissions Coordinator
09.2015 - 01.2017

Job overview

  • Developed and implemented mental health programs to promote positive social and emotional well-being.
  • Created individualized treatment plans for clients with mental health issues.
  • Conducted regular assessments of client progress in therapy sessions.
  • Provided guidance and support to clients on their journey towards recovery.
  • Facilitated group therapy sessions to encourage communication and collaboration between members.
  • Collaborated with other professionals such as psychiatrists, psychologists, and social workers to ensure comprehensive care for clients.
  • Maintained accurate records of client interactions, treatments, medications, diagnoses.
  • Educated patients on proper self-care techniques to improve overall wellbeing.
  • Organized community outreach events to raise awareness about the importance of mental health care.

St Lukes Hospital
New Bedford, MA

Mental Health Technician
02.2014 - 09.2015

Job overview

  • Provided excellent service to patients through personable communication.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Engaged clients in therapeutic groups to promote coping skills, education and life skills.
  • Tracked client movement on and off unit by documenting times and destinations.
  • Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Identified and addressed individual mental health challenges to support patients.
  • Bathed, fed and dressed patients based on individual abilities.
  • Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
  • Participated in treatment planning by helping to identify patients' problems, needs and strengths.
  • Collaborated with client and clinician to develop and support goals and clinical treatment plan.
  • Led prescribed individual or group therapy sessions as part of specific therapeutic procedures.
  • Interviewed new patients to complete admission forms and assess mental health status.

Crystal Springs School
Assonet, MA

Residential House Manager
07.2013 - 02.2014

Job overview

  • Developed, implemented and monitored patient and resident care, performance improvement programs, policies and procedures.
  • Followed strict policies and procedures to maintain client confidentiality and keep data private.
  • Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
  • Uploaded documentation to patient database to streamline organizational flow.
  • Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
  • Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
  • Assisted patients needing additional support by scheduling and managing appointments.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Differentiated instruction according to student skill level.
  • Utilized behavior management skills to foster environment conducive to student learning.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Laundered clothing and bedding to prevent infection.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

Bridgewell
Swampscott, MA

Assistant Program Director
02.2012 - 06.2013

Job overview

  • Collaborated with program manager to come up with schedule and budget.
  • Assisted Program Director in recruiting, interviewing, and hiring new staff members.
  • Provided technical assistance to program staff on a variety of topics related to program operations.
  • Participated in weekly team meetings with Program Director to discuss progress on projects and initiatives.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Laundered clothing and bedding to prevent infection.
  • Assisted with meal planning to meet nutritional plans.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Followed care plan and directions to administer medications.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Monitored vital signs and medication use, documenting variances and concerning responses.

Mass General Hospital
Boston, MA

PCA
05.2010 - 01.2011

Job overview

  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Identified patients using proper procedures prior to specimen collection.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Performed EKG tests on patients of all ages, including neonatal and geriatric.
  • Maintained accurate records of patient data, test results, and other relevant information.
  • Demonstrated proficiency in using various types of EKG machines such as 12-lead ECGs and portable systems.
  • Assisted with stress tests, holter monitors, pacemaker checks and other diagnostic procedures as needed.

Genisis Health Care
Concord, NH

Nursing Assistant
03.2004 - 05.2010

Job overview

  • Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Implemented fall prevention techniques as specified in plan of care.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
  • Performed basic nursing skills such as changing wound dressings and administering enemas.

Helen Porter Healthcare And Rehabilitation Center
Middlebury (village), VT

Nurse Assistant
10.2003 - 02.2004

Job overview

  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Delivered high level of care to every patient.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Engaged with patient family and friends to provide courteous visit experience.

Burger King
Johnston, RI

Assistant Manager
02.2000 - 03.2003

Job overview

  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Education

Kaplan University
Davenport, IA

Bachelor of Science from Behavioral Sciences
06.2013

Skills

  • Store operations oversight
  • Store opening and closing procedures
  • Employee supervision and motivation
  • Team-oriented
  • Operational budgeting
  • Reliable
  • MS Office proficient
  • Risk management
  • Employee training
  • Staff training and development
  • Outstanding communication skills
  • Sales professional
  • Accurate cash handling
  • Employee development
  • Policy/program development
  • Schedule management
  • Recruiting and hiring
  • Cost analysis and savings
  • Sound judgment
  • Customer retention
  • Purchasing and planning
  • Cross-functional team management
  • Supervision and training
  • Issue and conflict resolution
  • Brand management
  • Leadership
  • Goal-oriented
  • Processes and procedures
  • Compliance
  • Staff compensation
  • Employee engagement
  • Personnel information systems
  • Recruitment and hiring
  • Payroll administration
  • Employee relations
  • Leadership development
  • Training development
  • Staffing and recruiting professional
  • Microsoft Office
  • Organizational skills
  • Coordination
  • Community Relations
  • Maximizing profitability
  • Team leadership and coaching
  • Order management
  • Relationship building and management
  • Opening and closing procedures
  • Financial operations management
  • Accurate money handling
  • Product and service sales
  • Training and mentoring
  • Team Building
  • Goals and performance
  • Personnel development
  • Mathematical aptitude
  • Customer Response
  • Operations
  • Customer Relations
  • Strategic thinker
  • Bank deposit procedures
  • POS systems
Availability
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Timeline

Packaging Manager

Cresco Labs
05.2021 - 11.2021

Store Manager

Dunkin Donuts
04.2017 - 06.2023

Mental Health Technician/Admissions Coordinator

South Coast Behavioral Health
09.2015 - 01.2017

Mental Health Technician

St Lukes Hospital
02.2014 - 09.2015

Residential House Manager

Crystal Springs School
07.2013 - 02.2014

Assistant Program Director

Bridgewell
02.2012 - 06.2013

PCA

Mass General Hospital
05.2010 - 01.2011

Nursing Assistant

Genisis Health Care
03.2004 - 05.2010

Nurse Assistant

Helen Porter Healthcare And Rehabilitation Center
10.2003 - 02.2004

Assistant Manager

Burger King
02.2000 - 03.2003

Kaplan University

Bachelor of Science from Behavioral Sciences

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Melissa GrussiGeneral Manager