Kayloni Lacy
Owasso
Summary
Dynamic Store Manager with a track record of increasing sales by over $20 million and exceeding profit plans. Proficient in leading diverse teams, optimizing inventory management, and enhancing customer service standards. Committed to driving operational excellence and strategic improvements to elevate business performance.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Store Manager
Lowes Home Improvement Stores
Claremore
05.2023 - Current
- Led daily store operations and staff performance initiatives to enhance customer satisfaction.
- Trained and mentored team members on product knowledge and sales techniques.
- Resolved customer complaints promptly, maintaining service excellence standards.
- Oversaw inventory management, ensuring stock levels met customer needs.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Recruited, trained, and supervised new employees to build a knowledgeable team.
- Conducted regular audits to ensure compliance with safety protocols and policies.
- Ensured compliance with safety regulations and company policies.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Collaborated with corporate to develop promotional strategies aligned with brand goals.
- Reviewed financial statements and sales reports to assess productivity and identify improvement opportunities.
Store Manager
WALMART
Owasso
01.2020 - 05.2023
- Grew sales over a 3 year span by $20 Million to exceed $130 million FYE23.
- Exceeded profit plan by $5.7 million
- Evaluated store performance and incorporated feedback to implement improvement plans to achieve operational performance and sales goals.
- Supervised 12 management team members and 450-500 associates to enhance operational efficiency.
- Monitored associate performance, identifying gaps and implementing corrective actions to improve team effectiveness.
- Oversaw inventory management through cycle counts, audits and shrinkage control and managed inventory tracking and physical inventory counts to minimize loss.
- Delivered customer service, adhering to standard practices that maximized sales and minimized shrinkage while promoting customer satisfaction.
Store Manager
WALMART
Ponca City
05.2018 - 01.2020
- Grew Sales by $3 million dollars over a 2 year span.
- Increased profit by 2% through strategic initiatives over 2 years.
- Decreased shrink by .5% through inventory management through cycle counts, audits and shrinkage control.
- Supervised management team of 10 and oversaw 300-350 hourly associates to ensure operational efficiency.
- Evaluated store performance and implemented improvement plans based on team feedback to enhance operations.
Store Manager
WALMART
Locust Grove
07.2014 - 05.2018
- Launched store in community, establishing a new local business presence.
- Exceeded sales budget for first year by 15%, profit budget by 25%.
- Supervised 5 salaried members of management and up to 100 hourly associates.
- Enhanced customer confidence by addressing concerns and resolving complaints promptly.
- Diagnosed operational issues and implemented process improvements to enhance workplace safety and productivity.
Store Manager
WALMART
Tahlequah
03.2012 - 07.2014
- Supervised 12 management members and 450-500 associates to ensure operational efficiency.
- Maintained adequate staffing to meet objectives within budget.
- Facilitated team meetings and conducted one-on-one coaching sessions to enhance individual and team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Utilized leadership skills to pinpoint deficiencies and recommend improvements to policies, procedures, and controls.
Market Fashion Merchandiser
WALMART
Checotah
08.2005 - 02.2012
- Merchandised home and apparel areas across 21 Walmart stores to enhance product visibility and customer engagement.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Executed planograms and sketches to ensure consistent shelf presentation and optimize space utilization across multiple locations.
- Cultivated strong partnerships with store teams to enhance customer satisfaction and drive collaborative merchandising initiatives.
- Presented updated floor plans and design strategy to store management.
- Reviewed Home Office directives each week, month, and quarter to ensure compliance.
- Provided feedback to Market Manager concerning all aspects of a WalMart store.
Specialty District Manager
WALMART
Dallas
12.1999 - 08.2005
- Increased sales and profit annually while reducing shrink over five years.
- Managed daily operations for 9 to 12 retail locations.
- Relocated two stores and grand opened three new stores.
- Partnered with department managers to enhance performance and drive sales across nine stores.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Resolved customer inquiries and complaints escalated to management.
Department Manager
WALMART
Pryor
03.1992 - 12.1999
- Recruited and trained new employees, ensuring they met job requirements and contributed to team goals.
- Planned and led team meetings to evaluate business results and clarify new and ongoing priorities.
- Enforced safety rules and policies, enhancing employee protection and reducing company liability.
Education
BACHELOR OF ARTS - History
Northeastern State University
Tahlequah, OK05-1997
Skills
- Operations management
- Budget Management
- Shrink Reduction
- Sales Profitability
- Inventory management
- Order management
- Customer relationship management
- Team Building and Leadership
- Training and Development
- Employee training
- Training and Mentoring
- Recruiting
- Recruiting and hiring
- Policies and Procedures
- Performance management
- Performance evaluation
- Operational Review
- Process Improvements
- Operations Oversight
- Staff scheduling
- Scheduling
- Employee Motivation
- Employee supervision and motivation
- Personnel development
- Team leadership
- Decision Making
- Delegating work
- Problem solving
- Effective communication
- Customer Service
- Sales forecasting
- Inventory oversight
- Retail inventory management
- Sales Profitability
- Budget administration
- Employee supervision and motivation
- Personnel development
Certification
- Dale Carnegie Effective Communication 12 Week Course, 12/01/22
- Walton Institute, 01/01/00
- Leadership Academy, 01/01/00
Community Service
- Chamber of Commerce Board Member, Owasso, OK
- Chamber of Commerce Board Member, Ponca City, OK
- Chamber of Commerce Board Member, Locust Grove, OK
Timeline
Store Manager
Lowes Home Improvement Stores
05.2023 - Current
Store Manager
WALMART
01.2020 - 05.2023
Store Manager
WALMART
05.2018 - 01.2020
Store Manager
WALMART
07.2014 - 05.2018
Store Manager
WALMART
03.2012 - 07.2014
Market Fashion Merchandiser
WALMART
08.2005 - 02.2012
Specialty District Manager
WALMART
12.1999 - 08.2005
Department Manager
WALMART
03.1992 - 12.1999
BACHELOR OF ARTS - History
Northeastern State University