Lorraine Dewey
Rego Park,USA
Summary
Dynamic Store Manager with a proven track record at Sherwin-Williams, driving sales growth through strategic marketing and effective team leadership. Expert in inventory control and customer relationship building, achieving a 15% reduction in excess inventory while fostering a high-performance culture. Proficient in POS systems and committed to enhancing customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Sherwin-Williams
Brooklyn, NY
04.2023 - Current
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Executed targeted marketing campaigns that increased brand awareness and attracted new customers
- Optimized inventory control processes to minimize stockouts while reducing excess inventory by 15%
- Analyzed sales data and market trends to identify opportunities for product assortment optimization
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
- Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
- Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
- Collaborated with regional managers on strategic planning initiatives such as new product launches or promotional events
- Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
- Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
- Led the implementation of new technology systems such as mobile payment options or self-checkout kiosks to enhance the customer experience
- Collaborated with corporate headquarters on product assortment decisions, aligning offerings with local market demands
Assistant Manager
Sherwin-Williams
Brooklyn, NY
05.2022 - 04.2023
- Coordinated daily operations, enhancing workflow efficiency and team collaboration
- Supervised and trained a team of 2 employees, fostering skill development and boosting team effectiveness
- Collaborated with manager to create strategies for meeting sales targets and elevating customer satisfaction
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
Sales Representative
Clowns.com Inc
Elmont, NY
07.2021 - 05.2022
- Promoted from sales representative to weekend manager, overseeing weekend operations and team performance
- Executed sales strategies to boost revenue
- Provided customer support to address inquiries
- Processed payment confirmations for transactions
- Organized team activities and schedules to enhance collaboration and efficiency
- Managed scheduling to align team availability
- Oversaw office management tasks for operational efficiency
- Addressed conflicts to foster a positive work environment
- Managed logistics and analytics for operational support
Sales Representative
Xfinity Center
Miramar, FL
06.2020 - 01.2021
- Delivered customer service to enhance client satisfaction and loyalty.
- Executed sales strategies to promote products and increase revenue.
- Managed billing processes to ensure accurate invoicing and timely payments.
- Assisted in e-commerce initiatives to enhance online shopping experience.
- Conducted qualification processes to assess potential leads and opportunities.
Customer Service Representative
AT&T
Sunrise, FL
10.2018 - 08.2019
- Retention Customer Elite Specialist; problem solving, billing assistance, creating cases, account management, multitasking with multiple systems, customer service, documentation, meeting monthly metrics, inbound sales, new customer orders/transfer service from one address to another
- Assisted customers with inquiries and resolved issues efficiently.
- Educated customers about products and services to enhance satisfaction.
- Processed orders and managed account changes for clients seamlessly.
Sales Associate
Hand and Stone Massage and Facial
Davie, FL
05.2018 - 10.2018
- Provided customer service in retail environment
- Facilitated sales by engaging with customers
- Processed new client memberships efficiently
Education
Business Administration - Bachelor's degree
Johnson & Wales University-North Miami
North Miami, FL06-2025
Skills
- Store management
- Sales systems
- Managing store merchandising operations
- Sales management
- Operational oversight
- Data management
- Store merchandising
- Customer communication
- Retail team management
- Customer Support
- Customer relationship building
- Client communication
- Customer returns handling
- Communication skills
- Team leadership
- Team management
- Interpersonal skills
- Supervising experience
- Supply chain management
- Executive administrative support
- Administrative experience
- Operations management
- Operations coordination
- Cost management
- Profit & loss
- Inventory control
- Inventory replenishment
- Communication
- Accounts receivable
- POS systems
- Cash handling
- Cash register
- Freight forwarding logistics
- Retail operations
- Less-than-truckload (LTL) transportation
- 3PL
- Freight
- Dispatching
- Heavy equipment operation
- Load & unload
- Heavy lifting
- Data entry
- Computer skills
- Vendor management
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Relationship building
- Productivity software
- Typing
- Sales
- Negotiation
- Retail operations
- Merchandising
- Cross-functional communication
- Leading team collaboration initiatives
- Coaching
- Employee relations
- Attention to detail
- Inventory logistics
- People Person
- Team collaboration
- CSR
- Operations management
- Mobile devices
- Team collaboration
- Communication skills
- Call center operations
- Customer Service
- Productivity software
- Microsoft Outlook
- Cash register
- Coaching
- Team management
- Inventory replenishment
Certification
- Hospitality & Tourism Management, 04/01/20
- Class D
Willing To Relocate
- PA, Pennsylvania
- NJ, New Jersey
Personal Information
Authorized To Work: US for any employer
Timeline
Store Manager
Sherwin-Williams
04.2023 - Current
Assistant Manager
Sherwin-Williams
05.2022 - 04.2023
Sales Representative
Clowns.com Inc
07.2021 - 05.2022
Sales Representative
Xfinity Center
06.2020 - 01.2021
Customer Service Representative
AT&T
10.2018 - 08.2019
Sales Associate
Hand and Stone Massage and Facial
05.2018 - 10.2018
Business Administration - Bachelor's degree
Johnson & Wales University-North Miami