Penny Duguay
Manchester,NH
Summary
Motivated hospitality worker with 15+ years of customer service experience. Independent worker with high energy and great communication skills. Friendly and reliable professional able to work with little oversight and collaborate in team environments. Authorized to work in the US for any employer
Qualified [Desired Position] with proven record of managing hospitality operations efficiently. Successfully led teams to enhance guest satisfaction and streamline processes. Demonstrated leadership and team-building skills to maintain high standards of service.
Hospitality professional with strong leadership and organizational skills. Proven ability to enhance guest experiences and streamline operations. Excel in team collaboration and adaptable to changing demands. Expertise in staff training, customer service, and conflict resolution. Reliable and results-driven with focus on continuous improvement.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
Sweetz and More
Manchester, NH
04.2025 - Current
- Managed daily store operations, ensuring efficient workflow and optimal customer service.
- Trained and supervised team members on product knowledge and sales techniques.
- Assisted in inventory management, including stock replenishment and organization.
- Implemented promotional displays to enhance product visibility and drive sales.
- Resolved customer inquiries and complaints to maintain satisfaction and loyalty.
- Monitored sales performance and reported findings to upper management for strategic planning.
- Conducted regular store audits to ensure compliance with company standards and policies.
- Collaborated with vendors to optimize product selection based on customer preferences.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Front Desk Supervisor
Hilton Garden Inn Hotel
Manchester, NY
06.2016 - 08.2025
- Supervised front desk operations, ensuring seamless guest check-ins and check-outs.
- Trained and mentored staff on customer service standards and hotel policies.
- Implemented efficient scheduling systems to optimize staffing levels during peak hours.
- Resolved guest inquiries and complaints promptly, enhancing overall satisfaction ratings.
- Coordinated with housekeeping and maintenance to ensure room readiness for arrivals.
- Monitored inventory of supplies, reducing costs through effective resource management.
- Developed training materials that improved onboarding processes for new hires.
- Led initiatives to streamline front desk procedures, increasing operational efficiency by 20%.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Ensured compliance with safety protocols at the front desk area, contributing to a secure environment for both guests and staff members.
- Supported sales efforts by promoting hotel facilities and services during interactions with potential clients or guests.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
Bank Teller
St Marys Bank
Manchester, NH
08.2024 - 02.2025
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted customers in navigating account services, enhancing overall customer satisfaction and experience.
- Maintained cash drawer accuracy, performing regular reconciliations to minimize discrepancies.
- Educated customers on bank products and services, increasing awareness and usage of offerings.
- Resolved customer inquiries promptly, demonstrating strong problem-solving and communication skills.
- Conducted routine audits of cash handling procedures to uphold security standards and prevent losses.
- Supported branch operations by participating in training sessions for new staff on teller procedures.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Collaborated with team members to streamline transaction processes, improving workflow efficiency.
Pharmacy Technician
Rite Aid
Manchester, NH
05.2014 - 06.2016
- Compounded and dispensed medications according to prescriptions, ensuring accuracy and compliance with regulations.
- Managed inventory levels, coordinating with suppliers to ensure timely restocking of pharmaceuticals.
- Assisted pharmacists in reviewing medication therapy for safety and effectiveness, enhancing patient care outcomes.
- Educated patients on proper medication usage, potential side effects, and health management strategies.
- Implemented process improvements to streamline workflow and reduce prescription processing times.
- Oversaw daily pharmacy operations, ensuring adherence to safety protocols and regulatory standards.
- Collaborated with healthcare professionals to optimize medication therapies for diverse patient populations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
GED -
Skills
- Planograms
- Pharmacy Technician Experience
- Multi-line Phone Systems
- Clerical Experience
- Typing
- Accounting
- Microsoft Outlook
- Pricing
- Merchandising
- Phone Etiquette
- Management
- Recruiting
- Retail Sales
- Cash Handling
- Data Entry
- Compounding Medications
- Accounts Receivable
- HIPAA
- Retail management
- Store management
- Medical office experience
- Accounts payable
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Employee training
- Shift scheduling
- Retail inventory management
- Recruitment and hiring
- Inventory control
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Staff management
- Accurate cash handling
- Maximizing profitability
Accomplishments
- Managed a store that exceeded company expectations in every category during the [Quarter] quarter.
- Achieved the [Number] national store ranking within [Number] years.
- Recruited [Number] successful new managers within one year.
- Exceeded monthly store sales goals [Number] months in a row.
Certification
Pharmacy Technician Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Store Manager
Sweetz and More
04.2025 - Current
Bank Teller
St Marys Bank
08.2024 - 02.2025
Front Desk Supervisor
Hilton Garden Inn Hotel
06.2016 - 08.2025
Pharmacy Technician
Rite Aid
05.2014 - 06.2016