Johnny Stevens Jr.
Eagle River
Summary
Outstanding customer service skills; diplomatic and patient with all types of individuals and organizational levels. Highly organized, with great attention to detail and follow-through. Flexible; able and willing to learn new things Professional in appearance and strong work ethic.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Store Manager
Speedway Gas Station
08.2025 - Current
- Directed team efforts to achieve sales targets through strategic inventory management and enhanced customer engagement.
- Designed and executed training programs to elevate staff product knowledge and enhance customer service excellence.
- Evaluated sales data to identify trends and optimize stock levels for enhanced inventory management.
- Formulated and implemented store merchandising strategies to optimize product visibility.
- Directed daily operations to ensure adherence to company policies and uphold exceptional store presentation standards.
- Oversaw daily operations to guarantee efficient store functionality.
- Oversaw inventory management, cash handling, and store operational procedures.
- Resolved customer complaints promptly and professionally to enhance client satisfaction.
- Led store employees in a fast-paced environment through proactive communication and constructive feedback.
- Facilitated hiring, training, and mentoring processes for new staff members.
- Enhanced customer satisfaction by implementing comprehensive staff training programs focused on customer service and product knowledge.
- Enhanced sales performance through strategic design of innovative visual merchandising displays and store layouts.
- Executed merchandise rotation and display strategies to highlight new products and promotions.
Territory Sales Lead
Anderson Merchandisers, LLC
06.2025 - Current
- Developed and executed territory sales strategies to drive revenue growth.
- Collaborated with marketing teams to align promotional campaigns with sales efforts.
- Managed customer relationships to ensure satisfaction and repeat business.
Merchandise Associate
Lowes Home Improvment
09.2024 - 07.2025
- Stocked merchandise in designated areas to ensure product availability.
- Assisted customers in locating products and answering inquiries.
- Maintained organized sales floor to enhance shopping experience.
Line Cook
ESS
08.2024 - 09.2024
- Line cook on the Alaska Railroad for the summer season.
- Prep cook for daily menu items.
- Breakfast, lunch and dinner.
- Ride the train from Anchorage to Fairbanks and Seward.
Merchandiser
Bill's Distributing/WEBSCO
09.2023 - 08.2024
- Merchandise for RedBull.
- Work anywhere between three to five stores a day.
- Drive my own vehicle to each store.
- Build a good relationship with each Receiving supervisor and manager.
- Executed seasonal merchandising plans to align with marketing campaigns effectively.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
Merchandise Associate
Lowe's Home Improvement
03.2023 - 09.2023
- Operated equipment for moving and arranging heavy items safely.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Read and print read plan
- Stocked merchandise in designated areas to ensure product availability.
Housekeeper
ESS
12.2022 - 03.2023
- Housekeeping for ESS up in DeadHorse, AK.
- Working for lodging for oil workers.
- 12 hours a day, 7 days a week.
- Working 4 weeks on and 2 weeks off.
- Making beds, cleaning rooms, sanitizing and wiping windows floors doors all glass surfaces.
- Cleaning up 30+ rooms everyday.
- Working from 5am to 6pm.
Attendant
MV Transportation
02.2021 - 11.2022
- Special Education school bus attendant for the Anchorage school district.
- Assisted with boarding and disembarking procedures for passengers.
Product Technician/Delivery Driver
Aaron's
06.2020 - 01.2021
- Delivery driver for Aaron's.
- Assembled and tested products to ensure functionality and quality standards.
Fresh Cap 1 Associate
Walmart
09.2019 - 05.2020
- Stock meat, produce and bakery products.
- Work from 4am to 1pm.
- Stocked shelves with products to ensure availability for customers.
- Collaborated with team members to restock and face merchandise promptly.
Customer Service Representative
Meritain Health Plan
12.2018 - 08.2019
- Taking inbound phone calls from providers and members for benefits and claims calls.
- Educated clients on policy changes and updates in coverage options.
- Handled sensitive information while maintaining confidentiality and compliance standards.
- Answered customer inquiries and provided accurate information regarding products and services.
Shipping and Receiving Supervisor
Alaska Bearing
12.2017 - 11.2018
- Shipping and Receiving bearings and belts from all over the US and Alaska.
- Pick and pull parts, do inventory.
- Clean up warehouse and load and unload trucks.
Warehouse Worker
Far North Supply
05.2017 - 12.2017
- Shipping and receiving products for customers.
- Also delivered items around anchorage.
Sales Associate
Walmart
07.2016 - 12.2016
- Overnight stocking, maintain clean and safe backroom area, assist customers with their questions, setup new sets/Mods
Customer Service Representative
Firstsource
09.2015 - 06.2016
- Inbound calls for a major credit card company from customers who needed to make their payments, increase credit limit, update mailing address.
Customer Service Representative
Alorica
06.2014 - 08.2015
- Inbound calls for Verizon Wireless from customers who were looking to change plans, make a payment and had billing questions.
Customer Service Representative
Green Tree Servicing LLC
04.2013 - 07.2014
- Outbound calls to customers to collect monthly payments or setup payment plans.
- Inbound calls for customer service support, payments, property tax information, etc.
Cashier
Pilot Travel Centers
04.2012 - 04.2013
- Assisted as a cashier at the fuel desk, cooked and prepared food for the hot deli case, assist maintenance crew with cleaning showers and restrooms as well as fuel spill cleanup.
Prep Cook/ Dishwasher
Denny's
10.2011 - 04.2012
- Prep cook food for all shifts and help on the line during peak times, assist with first shift dishes.
Dietary Aide
Fountain Springs Assisted living
09.2007 - 10.2011
- Help assist the head cook in the kitchen.
- Prep food for the day and the next shift.
Warehouse Associate/Sales Manager
SpeedLine Imports
02.2001 - 09.2007
- Communicated effectively with team members on matters related to work assignments.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Updated inventory and production information using warehouse management systems and scanner guns.
Driver Helper/Warehouse
Quality Office Design
05.2005 - 08.2007
- Drive the crew to job site.
- Help load and unload the truck.
- Do warehouse duties like, clean and inventory the warehouse orders.
- Assisted delivery drivers with loading and unloading office furniture and supplies.
Education
GED - General studies
Box Elder job corp
Nemo, SDSkills
- Shipping Receiving
- Customer Service
- Call Center
- CSR
- Customer Care
- Customer Support
- Order Selector
- Selector
- Order Puller
- Pallet Jack
- Warehouse Associate
- Forklift
- Picking
- Picker Packer
- Picking Packing
- Logistics
- Freight Experience
- Food Production
- Produce Experience
- Manufacturing
- Load & Unload
- Telemarketing
- Delivery Driver Experience
- Warehouse experience
- Order picking
- Computer literacy
- Driving
- Typing
- Stocking
- Technical support
- Cash handling
- Food Preparation
- Computer skills
- Sales
- Merchandising
- Planograms
- Filing
Certification
- First Aid/CPR
Personal Information
Additional Information - Highlights Of Qualifications
Outstanding customer service skills; diplomatic and patient with all types of individuals and organizational levels. Highly organized, with great attention to detail and follow-through. Flexible; able and willing to learn new things. Professional in appearance and strong work ethic.
Timeline
Store Manager
Speedway Gas Station
08.2025 - Current
Territory Sales Lead
Anderson Merchandisers, LLC
06.2025 - Current
Merchandise Associate
Lowes Home Improvment
09.2024 - 07.2025
Line Cook
ESS
08.2024 - 09.2024
Merchandiser
Bill's Distributing/WEBSCO
09.2023 - 08.2024
Merchandise Associate
Lowe's Home Improvement
03.2023 - 09.2023
Housekeeper
ESS
12.2022 - 03.2023
Attendant
MV Transportation
02.2021 - 11.2022
Product Technician/Delivery Driver
Aaron's
06.2020 - 01.2021
Fresh Cap 1 Associate
Walmart
09.2019 - 05.2020
Customer Service Representative
Meritain Health Plan
12.2018 - 08.2019
Shipping and Receiving Supervisor
Alaska Bearing
12.2017 - 11.2018
Warehouse Worker
Far North Supply
05.2017 - 12.2017
Sales Associate
Walmart
07.2016 - 12.2016
Customer Service Representative
Firstsource
09.2015 - 06.2016
Customer Service Representative
Alorica
06.2014 - 08.2015
Customer Service Representative
Green Tree Servicing LLC
04.2013 - 07.2014
Cashier
Pilot Travel Centers
04.2012 - 04.2013
Prep Cook/ Dishwasher
Denny's
10.2011 - 04.2012
Dietary Aide
Fountain Springs Assisted living
09.2007 - 10.2011
Driver Helper/Warehouse
Quality Office Design
05.2005 - 08.2007
Warehouse Associate/Sales Manager
SpeedLine Imports
02.2001 - 09.2007
GED - General studies
Box Elder job corp