Masud Muhammad
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. I'm a Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Associate
Dollar Tree
02.2023 - 04.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Maintained tidy and organized store to comply with cleanliness standards.
- Answered questions about store policies and addressed customer concerns.
Security Officer
NORTHEAST SECURITY
01.2022 - 09.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Conducted regular patrols of key areas to spot and control security concerns.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Warehouse Worker/Driver Helper
NRX Logistics
03.2018 - 10.2019
- Unload, Load, Clean, and Scan, Drivers Helper.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as [Number] pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Package Handler
UPS
12.2018 - 09.2019
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Trucking Dispatcher
Mass Logistics
03.2016 - 10.2017
- Processed paperwork accurately and efficiently to maintain compliance with industry regulations and standards.
- Improved dispatcher productivity by implementing standardized procedures for handling common scenarios encountered on the job.
- Contributed to the development of contingency plans in case of unexpected delays or disruptions affecting deliveries.
- Managed driver assignments, ensuring optimal use of resources while balancing workload and driver safety concerns.
- Reduced operational costs through effective resource allocation and load planning.
- Developed training materials for dispatchers to improve their skills in communication, problem-solving, and decision making.
- Streamlined communication between drivers, customers, and management to ensure timely deliveries.
Education
GED / High school equivalent -
Boston, MA09.2018
High school or equivalent in Vocational program carpentry and automotive. -
Stoughton, MA09.2018
None -
Brockton, MA12.2016
Skills
- Food Prep
- Food Service
- Loading
- Unloading
- Forklift
- Warehouse Associate
- Picker Packer
- Order Puller
- Cash Handling
- Customer Service
- Security
- Stocking
- Organizational Skills
- Shipping Receiving
- Load & Unload
- Surveillance
- Pallet Jack
- Cleaning
- Driving
- Dispatching
- Construction
- Warehouse distribution
- Heavy lifting
- Custodial experience
- Mechanical knowledge
- Maintenance
- Leadership
- Time management
- Delivery Driver Experience
- Materials Handling
- Warehouse experience
- Communication skills
- Commercial driving
- Van driver
- Box truck
- Route driving
- Janitorial experience (2 years)
- Customer service
- Cash handling
- Load & unload
- Cash register
- Flexible Schedule Adaptability
- Patience and empathy demonstration
- Public speaking
- Organizational skills
- Computer skills
- Organization
- Team Collaboration
- Team Leadership
Certification
- Driver's License, 02/01/19
- Forklift Certification, 12/01/18
- Guard Card, 06/01/23
Personal Information
Willing To Relocate: Anywhere
Languages
Bengali
Full Professional
English
Full Professional
Timeline
Store Associate
Dollar Tree
02.2023 - 04.2024
Security Officer
NORTHEAST SECURITY
01.2022 - 09.2022
Package Handler
UPS
12.2018 - 09.2019
Warehouse Worker/Driver Helper
NRX Logistics
03.2018 - 10.2019
Trucking Dispatcher
Mass Logistics
03.2016 - 10.2017