Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaylee Helton

Pampa,TX

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Acting Store Manager

Cricket Wireless
Pampa, TX
09.2023 - Current
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Boosted company sales by developing and implementing strategic marketing approaches.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Organized new stock for floor placement.
  • Supervised cash drawer balances and deposits of store receipts.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Built and maintained strong working relationships with team members.

Substitute Teacher

Pampa isd
Pampa, TX
11.2021 - Current
  • Provided classroom instruction outlined in teacher's lesson plans.
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Engaged students in discussions to promote interest and drive learning.
  • Requested as substitute teacher based on excellent referrals and trusted performance.
  • Provided notes and reports on school day activities to primary teacher.
  • Educated students in various subjects to provide seamless transition during absence of head teacher.

RCA

USPS
Pampa, TX
04.2023 - 07.2023
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Handled undeliverable mail in accordance with established procedures.
  • Operated a vehicle in accordance with safety regulations.
  • Informed customers of package arrival or delays when necessary.
  • Reported any damaged or missing mail items to supervisor immediately.
  • Collected signatures from recipients of registered mail items.

Cashier

KELLY'S DELI
Pampa, TX
05.2021 - 08.2021
  • Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests.
  • Assisted management with product display ideas and implemented new displays and initiatives toward greater customer accessibility and increased sales.
  • Recognized and respected customer time constraints and preferences by quickly completing transactions for hurried customers while taking time to connect with customers wishing to visit.
  • Restocked shelves continuously with creative displays, keeping products available, visible and eye-catching to customers.
  • Maintained cleanliness of the store, including sweeping, mopping, dusting, and organizing shelves.
  • Organized back room storage areas to maximize space utilization.
  • Performed price checks for customers' requested items using POS system or pricing guns.

USPS Clerk

USPS
Allison, TX
11.2020 - 06.2021
  • Applied appropriate postage to outgoing mail using postage machine or mailing labels.
  • Received, sorted and organized incoming letters and packages.
  • Packaged items in boxes or envelopes and sealed.
  • Weighed items using electronic scale to calculate shipping costs.
  • Operated mail processing equipment and manually sorted mail.
  • Loaded mail into cart to prepare for interdepartmental delivery route.
  • Placed letters in individual mail slots for internal staff pickup.
  • Reordered supplies when stock ran low to maintain necessary levels.
  • Delivered mail by dropping off to recipients within organization.
  • Identified undeliverable mail and applied markups to return to sender.

Sales Associate

Wheeler General store
Wheeler, TX
10.2019 - 05.2020
  • Displayed promotional signage throughout the store to attract customers' attention.
  • Tracked incoming shipments to verify accuracy of order quantities.
  • Inspected returned merchandise for damage before issuing refunds or exchanges.
  • Assisted customers with product selection based on their individual needs and preferences.
  • Completed daily paperwork such as invoices, receiving documents and shipping labels.
  • Monitored inventory levels to ensure adequate stock for customer demands.
  • Operated point-of-sale terminals efficiently to process orders quickly.
  • Greeted customers in a friendly manner and answered inquiries about products, prices and availability.
  • Stocked shelves with merchandise from the storeroom or warehouse.

Sales Associate

Engine parts (Napa)
Pampa, TX
07.2019 - 09.2019
  • Worked as team lead, communicated with customers over the phone, answered customer questions, assisted an average of 15-20 customers per day, greeted customers in a friendly manner, responsible for resolving all customer complaints, processed customer transactions, handled returns and exchanges, maximized sales transactions, monitored inventory, restocked merchandise, organized new merchandise, responsible for general cleaning, helped ensure customer satisfaction.

Cashier

Junction Country Store
Briscoe, TX
03.2019 - 06.2019
  • Opened and closed store, greeted customers, answered customers' questions, assisted customers in finding items, resolved customer complaints, assisted customers with returns and exchanges, worked the cash register, counted out cash drawers, stocked shelves.

Waitress

Allison Snack Shack
Allison, TX
06.2016 - 08.2016
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness, frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times, maintained table settings by removing courses, replacing utensils and refilling beverages promptly, checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales, recorded orders and partnered with team members to efficiently serve food and beverages, met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.

Education

High school or equivalent -

Fort Elliot CISD
05.2019

Some College (No Degree) - General Studies

Clarendon College
Online

Skills

  • CASH REGISTER
  • STOCKING
  • PACKAGING
  • DATA ENTRY
  • COLLECTION
  • OPERATIONS
  • EXCELLENT COMMUNICATION SKILLS
  • INVENTORY
  • Food Service
  • Food Prep
  • Customer Service
  • Cash Handling
  • Cashiering
  • POS
  • Kitchen Experience
  • Cooking
  • Food Safety
  • Cleaning Experience
  • Serving Experience
  • Restaurant Experience
  • Merchandising
  • Retail Sales
  • Food Production
  • Microsoft Office (5 years)
  • Microsoft Word (5 years)
  • Microsoft Powerpoint
  • Typing
  • Computer Skills
  • Customer Service (4 years)
  • Time Management
  • Food Handling
  • Filing
  • Selling
  • Selling management
  • Selling retail
  • Selling customer service
  • Selling store management
  • Selling POS
  • Selling mobile devices
  • Cash register
  • Sellings

Certification

Food Handler Certification

Timeline

Acting Store Manager

Cricket Wireless
09.2023 - Current

RCA

USPS
04.2023 - 07.2023

Substitute Teacher

Pampa isd
11.2021 - Current

Cashier

KELLY'S DELI
05.2021 - 08.2021

USPS Clerk

USPS
11.2020 - 06.2021

Sales Associate

Wheeler General store
10.2019 - 05.2020

Sales Associate

Engine parts (Napa)
07.2019 - 09.2019

Cashier

Junction Country Store
03.2019 - 06.2019

Waitress

Allison Snack Shack
06.2016 - 08.2016

High school or equivalent -

Fort Elliot CISD

Some College (No Degree) - General Studies

Clarendon College

Similar Profiles

CREATE PROFILE
Shaylee Helton