Zakiayaa Johnson
Houston,TX
Summary
Professional retail worker with proven ability to deliver exceptional customer service and maintain organized, efficient store operations. Skilled in inventory management, sales, and merchandising, with strong emphasis on teamwork and achieving results. Reliable and adaptable, adept at navigating changing needs and ensuring smooth daily functions. Strong communication and problem-solving skills contribute to positive shopping experience for customers.
Overview
12
12
years of professional experience
Work History
Store Associate
Burlington
New Caney, TX
05.2025 - 08.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring adherence to company standards.
- Operated point-of-sale systems accurately, processing transactions efficiently.
Customer Service Representative
Telepeformance
Ohio City, OH
11.2023 - 02.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in training new staff on company policies and customer service protocols.
- Managed high-volume calls while maintaining accuracy in customer interactions.
- Collaborated with team members to streamline processes, enhancing overall service quality.
Customer Service Representative
TRUGREEN
01.2023 - 03.2023
- Utilized CRM software to track customer interactions and feedback effectively.
- Implemented strategies to improve response times and enhance customer satisfaction ratings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Associate
7-Eleven
Spring, TX
09.2019 - 02.2020
- Cut and prepped vegetables
- Made and rolled out dough for tortillas
- Prepped and made parfaits, sandwiches, and salads
Maid
Merry Maids
The Woodlands, TX
01.2019 - 03.2019
- Waited for instruction from manager then proceeded to customers house and cleaned their house according to their instruction
- Executed thorough cleaning tasks, ensuring high standards of cleanliness and customer satisfaction.
- Utilized specialized cleaning equipment to enhance efficiency and effectiveness of service delivery.
- Developed and maintained organized cleaning schedules for consistent operational flow.
Cook/Cashier
Zero Degrees
Spring, TX
10.2018 - 02.2019
- Prepared diverse menu items following standardized recipes and presentation guidelines.
- Managed kitchen inventory, ensuring freshness and quality of ingredients.
- Collaborated with team members to enhance kitchen efficiency during peak hours.
Cook/Prep
The Hop
Coldspring, TX
08.2018 - 09.2018
- Prepared diverse menu items adhering to recipes and presentation standards.
- Managed inventory levels, minimizing waste and ensuring ingredient availability.
- Collaborated with team members to optimize workflow during peak service periods.
Shift Leader and Cashier
VKC Group Subway
The Woodlands, TX
12.2017 - 06.2018
- Supervised daily operations to ensure compliance with food safety standards and company policies.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Dietary Aide
HGCS East/ Park Manor of cypress station
Houston, TX
11.2016 - 01.2017
- Assists in clean up, kitchen maintenance and setting up and taking down the dining areas. Preparing and serving snacks and taking inventory of food
- Prepared and served nutritious meals adhering to dietary guidelines and resident preferences.
- Maintained cleanliness and organization of kitchen and dining areas to ensure safety standards.
- Assisted in menu planning, incorporating resident feedback for improved satisfaction.
FedEx Package Handler
FedEx Ground
Houston, TX
04.2016 - 11.2016
- Palletize packages to correct area zones using conveyor belts.
- Operated package scanning equipment to ensure accurate tracking and processing of shipments.
- Sorted and organized incoming shipments for effective inventory management and retrieval.
- Inspected packages for damage and discrepancies, ensuring quality control standards were met.
Cashier
TIMEWISE FOOD STORES
Conroe, TX
04.2015 - 11.2015
- Scanned items, cleaned bathrooms and store, stocked store and cooler,etc.
- Operated cash register efficiently, processing customer transactions accurately.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Assisted in maintaining cleanliness and organization of checkout area to enhance customer experience.
Server
Movie Tavern
Houston, TX
09.2013 - 02.2014
- Ensure that patrons have an enjoyable dining experience by providing quality customer service. Servers work in the front of the business taking orders, serving food and drinks, and removing dinnerware from the table in a timely manner.
- Provided exceptional customer service, ensuring guest satisfaction in fast-paced environment.
- Managed order accuracy and timely delivery to enhance dining experience.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School -
Andy Dekaney High School
Skills
- Food Service
- Food Prep
- Grill
- Analysis skills
- Typing
- Windows
- Cash handling accuracy
- Attention to detail focus
- Customer assistance
- Customer service
- Organization
- Problem-solving acumen
Timeline
Store Associate
Burlington
05.2025 - 08.2025
Customer Service Representative
Telepeformance
11.2023 - 02.2025
Customer Service Representative
TRUGREEN
01.2023 - 03.2023
Associate
7-Eleven
09.2019 - 02.2020
Maid
Merry Maids
01.2019 - 03.2019
Cook/Cashier
Zero Degrees
10.2018 - 02.2019
Cook/Prep
The Hop
08.2018 - 09.2018
Shift Leader and Cashier
VKC Group Subway
12.2017 - 06.2018
Dietary Aide
HGCS East/ Park Manor of cypress station
11.2016 - 01.2017
FedEx Package Handler
FedEx Ground
04.2016 - 11.2016
Cashier
TIMEWISE FOOD STORES
04.2015 - 11.2015
Server
Movie Tavern
09.2013 - 02.2014
High School -
Andy Dekaney High School