Jennifer Merendino
San Jose,CA
Summary
Hardworking Customer Service Representative with 20 years of experience. Trained in project and time management with extensive knowledge and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Seasoned Management Trainee adept at learning new information quickly to maximize performance. Hardworking and reliable team player dedicated to business success. Offering years experience and performance-oriented mindset.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
Santa Clara, CA
11.2022 - Current
- Led daily store operations, ensuring optimal staff performance and customer satisfaction.
- Developed and implemented effective merchandising strategies to maximize sales and enhance brand visibility.
- Managed inventory control processes, reducing stock discrepancies through precise tracking methods.
- Trained and mentored team members, fostering a collaborative environment focused on achieving store goals.
- Developed staff scheduling systems to improve efficiency during peak hours.
- Fostered a positive store environment through effective team communication and collaboration.
- Enhanced operational procedures, leading to improved compliance with company policies and standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Restaurant Dual Manager
Shake Shack
Santa Clara, CA
05.2021 - 11.2022
- As a Dual general manager I am responsible for helping to lead and drive the daily operations of my Shack. I manage the kitchen and dining room to ensure a positive guest experience. I oversee all hourly team members and responsible for all administrative and leadership functions to ensure a smooth operation.
- 1. Upholding our standards of excellence and hospitality
- 2. Leading 80+ team
- 3. Managing all functions on our daily checklist
- 4. Handling payroll and scheduling
- 5. Weekly Scheduling of a 80+ team
- 6. Focusing attention on team development
- 7. Overseeing weekly inventory, quality and safety
- 8. Managing the facility
- 9. Leading and developing community relations
- 10. Hiring and orientation
Merchandiser Lead
Retail Solutions
San Jose, CA
09.2016 - 05.2021
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Organized store merchandise racks by size, style and color.
- Updated pricing and signage to complete product displays and educate customers.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Completed stock orders and managed inventory levels.
- Rotated manufacturer products as needed.
Restaurant General Manager
Taco Bell
San Francisco, CA
02.2009 - 10.2016
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Guest Service Team Lead /Cash Management Specialist
Target
San Jose, CA
02.2009 - 08.2011
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Provided guest assistance, including recommendations for tourist attractions.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Reviewed account data and activity to devise financial estimation reports and adjustments.
Event Coordinator/ Party Host Manager
Bounce A Rama
Milpitas, CA
05.2006 - 09.2009
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
Education
High School Diploma - undefined
Liberty High School
San Jose, CA06.2009
Skills
Customer assistance
Stocking and Replenishing
POS Systems
Point of Sale Knowledge
Drawer Management
Cash Drawer Management
Bagging and Packaging
Merchandise Restocking
Product and Service Sales
Cash Register Operation
Refund Handling
Maintaining Store Appearance
Product Restocking
Retail Merchandising
Payment processing
Safe verifications
Sales expertise
Reports and documents
Cleaning and sanitizing
Product knowledge
Cash Handling
Refunds and exchanges
Time management skills
Guest inquiries
Events Management
Planograms
Restaurant Management
Event Planning
Salesforce
Sales
Communication skills
Math
Supervising experience
Coffee experience
Certification
Food Handler Certification
Timeline
Store Manager
Starbucks
11.2022 - Current
Restaurant Dual Manager
Shake Shack
05.2021 - 11.2022
Merchandiser Lead
Retail Solutions
09.2016 - 05.2021
Restaurant General Manager
Taco Bell
02.2009 - 10.2016
Guest Service Team Lead /Cash Management Specialist
Target
02.2009 - 08.2011
Event Coordinator/ Party Host Manager
Bounce A Rama
05.2006 - 09.2009
High School Diploma - undefined
Liberty High School