Kristi
Central Islip,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Retail Store Leader with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Store Manager
Petsmart
07.2010 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Mitigated business risks by working closely with staff members and assessing performance.
Operations Manger
Borders Books And Music
07.2006 - 01.2010
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
Criminal Justice
Nassau Community College
Garden City, NYGeneral Douglas MacArthur High School
06.2006
Skills
- Personnel Development
- Shift Scheduling
- Project Management
- Employee Training
- POS Systems
- Report Generation
- Promotional Planning
- Retail Inventory Management
- Loss Prevention
- Operations Management
- Supply Ordering
- Team Development
- Budget Administration
- Partnership Building
- Customer Service Management
- Store Merchandising
- Risk Management
- Talent Recruitment
- Sales Expertise
- Team Leadership and Coaching
- Outstanding Communication Skills
- Operational Efficiency
- Leading Staff Meetings
- Store Opening and Closing
- Maximizing Profitability
- Friendly and Positive
- Accurate Cash Handling
- Merchandise Planning
- Sales Promotions
- Inventory Control
- Goals and Performance
- Delegating Work
- Multitasking and Organization
- Systems and Software Expertise
- Team Motivation
- Strategic Thinker
- Customer Relations
- Performance Reviews
- Sales Coaching
- Root Cause Analysis
- Relationship Building and Management
- Staff Management
- Culture Development
- Team Leadership
- Problem-Solving
- Policies and Procedures
- Order Management
- Sales Strategies
- Leadership Development
- Training and Mentoring
- Financial Operations Management
- Customer Response
- Documentation and Reporting
- Networking Abilities
- Organizational Skills
- Attention to Detail
- Staff Training
- Time Management
- Store Opening and Closing Procedures
- Product and Service Sales
- Shift Checklists
- Employee Motivation
- Sales Professional
- Verbal and Written Communication
- Personnel Development
- MS Office Proficiency
- Work Planning and Prioritization
- Operations Oversight
- Product Merchandising
- Loss Prevention Procedures
- Inventory Oversight
- Replenishment and Recovery
- Budgeting and Cost Control
- Positive and Friendly
- Staff Supervision
- P&L Administration
- Records Organization and Management
- Inventory Tracking and Management
- Shrink Minimization
- Profit and Loss
- Special Promotions Planning
- Management Training
- Improve Performance
- Business Leadership
Accomplishments
Top 5% of my company two years running
Multi Store leader- oversaw multiple stores while successfully leading both into top 5% of company
- Supervised team of 50 plus staff members.
- Go to expert of my peers, frequent collaboration to deliver excellent KPIs
- Trained new leaders across district
- Rolled out new company initiatives to my peers
- Multiple captainships that assisted in merchandise and services sales
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
Petsmart
07.2010 - Current
Operations Manger
Borders Books And Music
07.2006 - 01.2010
Criminal Justice
Nassau Community College
General Douglas MacArthur High School