Briana Perkins
Aurora,CO
Summary
Polite and hard working Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
7
7
years of professional experience
Work History
Release of Information Specialist
National Jewish Health
11.2021 - Current
- Used Allscripts, Epic to perform data entry functions.
- Handled phone calls from attorneys, insurance companies and patients.
- Navigated within patient records to locate requested documentation, successfully completing over 60-100 requests per day.
- Reproduced protected health information by using data extraction and file management techniques.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Tracked and monitored requests for medical records release.
- Date stamped requests and highlighted pertinent data to facilitate processing.
PBX Switchboard Operator/Call Center Representative
Denver Health Medical Center
04.2019 - 06.2021
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Operated switchboard and routed incoming calls to appropriate departments.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Connected callers with appropriate professional, department, or business.
- Kept records of calls placed and charges incurred.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
School Bus Operator
DPS Transportation
01.2017 - 09.2018
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Maintained CDL Class B driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Obeyed federal and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
- Completed logbooks, incident reports and other daily paperwork.
Education
GED -
Emily Griffith Technical College
Denver, CO09.2010
Skills
- Charting and Clinical Documentation
- Administrative and Office Support
- Professional Telephone Demeanor
- Protected Health Information
- Electronic Filing System Organization
- Data Extraction
- Customer Service
- Microsoft Excel
Timeline
Release of Information Specialist
National Jewish Health
11.2021 - Current
PBX Switchboard Operator/Call Center Representative
Denver Health Medical Center
04.2019 - 06.2021
School Bus Operator
DPS Transportation
01.2017 - 09.2018
GED -
Emily Griffith Technical College
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