Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Perkins

Aurora,CO

Summary

Diligent Rural Mail Carrier Associate with broad experience in rural mail delivery services. Strong focus on safety protocols, efficient route planning, and timely delivery of parcels and letters. Notable skills include customer service, problem-solving abilities, and adaptability to harsh weather conditions. Previous roles have shown significant impact through maintaining high levels of customer satisfaction and consistently meeting delivery schedules. Reliable Rural Mail Carrier Associate known for high productivity and efficiency in task completion. Possess specialized skills in route management, parcel handling, and customer service. Excel at time management, problem-solving, and adaptability to varied weather conditions and terrains. Committed to ensuring timely and accurate delivery of mail and packages, enhancing customer satisfaction.

Overview

15
15
years of professional experience

Work History

PBX Operator (hospital Operato/ Call Center Agent

Denver Health And Hospital Authority
Denver, CO
04.2019 - Current
  • Answered over 150- 300 calls per day in a fast-paced environment
  • Provided training and coaching to new PBX operators
  • Answered calls with a friendly and polite approach to ensure excellent customer service
  • Set up and maintained physical and electronic filing systems
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services

Bus Operator

Regional Transportation District
Denver, CO
10.2023 - 10.2024
  • s updates
  • Notified dispatch of any irregularities such as accidents or hazardous weather conditions.
  • Directed passengers to appropriate seating areas onboard the bus.
  • Followed established schedules, making adjustments as needed due to traffic delays.
  • Responded promptly to passenger requests for stops along the route.
  • Provided directions and assistance with loading and unloading luggage when requested.
  • Inspected bus for safety and maintenance issues before departure.

Bus Operator/Shift Supervisor

Mv Transportation Inc.
Denver, CO
01.2010 - 08.2016
  • Assisted disabled passengers in boarding and exiting bus
  • Maintained timely adherence to schedules and safety protocols
  • Operated navigation equipment and two-way radio while remaining focused on safety and efficiency
  • Anticipated traffic delays and construction obstacles to proactively ensure adherence to schedules
  • Transported passengers on predetermined routes while following local traffic regulations
  • Adhered to company determined schedules and routes to ensure timely arrivals and departures
  • Tracked progress on projects and provided timely feedback to staff members.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Evaluated employee performance through periodic reviews and documented results accordingly.

Supervisor

Sonic
Aurora, CO
01.2011 - 08.2016
  • Scheduled shifts for staff members based on weekly forecasts.
  • Implemented cost saving initiatives within the store budget guidelines.
  • Responsible for interviewing, hiring and training new employees.
  • Monitored daily operations of the restaurant, including inventory control and ordering supplies.
  • Analyzed sales data to identify trends and opportunities for increased profits.

Education

GED -

Emily Griffith Technical College
Denver, CO
2010

Skills

  • Data entry
  • Call center operations
  • Customer communications
  • Resolving issues
  • Training experience

Timeline

Bus Operator

Regional Transportation District
10.2023 - 10.2024

PBX Operator (hospital Operato/ Call Center Agent

Denver Health And Hospital Authority
04.2019 - Current

Supervisor

Sonic
01.2011 - 08.2016

Bus Operator/Shift Supervisor

Mv Transportation Inc.
01.2010 - 08.2016

GED -

Emily Griffith Technical College

Similar Profiles

CREATE PROFILE
Briana Perkins