Santana Perkins
Huntsville
Summary
Dedicated communication professional with extensive experience at Huntsville Hospital, adept in managing high-pressure situations and delivering exceptional customer service. Demonstrated expertise in PBX phone systems and critical thinking has enabled the efficient routing of emergency calls, significantly enhancing operational efficiency. Focused on leveraging skills to improve patient satisfaction and optimize communication processes within healthcare settings.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Communication Center PBX Operator /Patient Response Center Operator (Charge Person)
Huntsville Hospital
Huntsville
09.2015 - Current
- Take telephone calls from different sources
- Transfer and direct calls in an appropriate manner
- Provide information to callers on important features of the hospital
- Record calls for quality maintenance purposes
- Route emergency calls in a speedy manner
- Take written message and route in an appropriate manner
- Arrange for conference calls as and when required
- Provides reports on a pre-established or requested basis using a set process to assure confidentiality
- Listens to requests from patients or customers and accurately dispatches request and information to the appropriate person
- Accurately communicated and accurately dispatches Emergency Codes utilizing the Aionex Focus system
- Obtains necessary information and transfers calls to correct department or patient room extension.
Advising Center Enrollment Assistant
Calhoun Community College
Tanner
11.2012 - 10.2015
- Determined the correct course of action for the incoming correspondence such as visitors, phone calls and mail
- Assists in the distribution and collection of forms, including petitions for degrees and certificates, credit by examination, and transcripts, etc
- Answering queries of the callers about general information related to the organization
- Answer questions and resolve problems via telephone e-mail or in person
- Computer support specialists are troubleshooters
- Scanning document in the computer and filling records
- Greet students; answer telephones, schedule appointments for advisors and schedule students for placement tests and proctored exams
- Provide general information to students about the enrollment process including placement testing, general financial aid information
- Assist advisors with preparation of materials for recruitment activities
- Track potential students for recruitment, and send out informational packets
- Track new students and send out the new student welcome letter.
Replenishment Merchandising Associate
Kohl’s Department Store
Madison
10.2008 - 11.2009
- Stock inventory on the sales floor so that sales representatives and customers can access the product
- Replenishment of merchandise to the sales floor from the stockroom using replenishment reports
- Organize stock rooms and assist with inventory calculations
- Assisting on the sales floor, recovering fitting rooms, completing price changes, preparing for and taking inventory, organizing the stockroom and other tasks as assigned.
Cashier (Shift Manager)
Dairy Queen
Town Creek
04.2002 - 10.2007
- Train new team members on restaurant protocols and mentor closely to improve performance
- Manage shifts, including scheduling, work allocation, and cash handling, in absence of supervisor
- Assisted management with opening and closing duties, cash counting, and training of new hires
- Greets all customers politely when they enter the restaurant
- Took customer orders in-person and by phone and processed cash, credit, and check payments
- Listens to and resolves customer complaints, suggestions, and inquiries
- Inventories supplies and goods with supervising manager, when necessary.
Education
Science degree - Healthcare Administration
Ashworth College
Norcross, GA08.2015
High School Diploma -
Mount Hope
Mount Hope, AL05.2006
Skills
- Skills &Abilities
- Good computer skill
- Be able to work under pressure professionally
- Proficient with email and another interactive communication
- Switchboard Operations
- Information Updates
- Clerical Support
- Handling and Sorting Mail
- Computer Operating Systems
- PBX Phone Systems
- Document Organization
- Emergency Situation Response
- Cash Register Operations
- Operating Telephones
- Electronic Filing System
- Paging System Operation
- Critical Thinking
- Word Processing
- Spreadsheet Tracking
- Phone and email communication
- Records maintenance
- Document Scanning
- Information sorting
- Microsoft Excel expertise
- General Office Functions
- Information Retrieval
- Word processing expertise
- Filing Management
- Customer service
- Call management
- Data entry
- Record keeping
- Problem solving
- Team collaboration
- Attention to detail
- Communication skills
- Technical troubleshooting
- Time management
Certification
- Administrative Office Systems Medical Transcription I
- Administrative Office Systems Healthcare Documentation I
- Administrative Office Systems Office Assistant I
Timeline
Communication Center PBX Operator /Patient Response Center Operator (Charge Person)
Huntsville Hospital
09.2015 - Current
Advising Center Enrollment Assistant
Calhoun Community College
11.2012 - 10.2015
Replenishment Merchandising Associate
Kohl’s Department Store
10.2008 - 11.2009
Cashier (Shift Manager)
Dairy Queen
04.2002 - 10.2007
Science degree - Healthcare Administration
Ashworth College
High School Diploma -
Mount Hope