Briana Petalino
Blackwood
Summary
Dynamic leader with proven expertise in driving sales and enhancing customer satisfaction at Journeys through innovative merchandising and effective team leadership. Excelled in multitasking, organization, and outstanding communication, fostering a welcoming atmosphere for repeat business. Skilled in customer service and POS systems, achieving significant improvements in sales productivity and customer relations.
Overview
11
11
years of professional experience
Work History
Store Manager
Journeys
07.2015 - Current
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Established a welcoming atmosphere to encourage repeat business.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Driving sales
Assistant Store Manager
Zumiez
02.2014 - 07.2015
Education
DMS
RCSJ
Sewell, NJCherry Hill East
Cherry Hill, NJ2008
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store opening and closing
- Friendly and positive
- Team leadership
- Outstanding communication skills
- Store merchandising
- POS systems
Timeline
Store Manager
Journeys
07.2015 - Current
Assistant Store Manager
Zumiez
02.2014 - 07.2015
DMS
RCSJ
Cherry Hill East
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