Briana Quarles
Durham
Summary
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. I am safety-conscious with excellent communication skills and an eye for detail. As well as skilled at handling and resolving conflicts professionally. I would be a great asset to the company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Professional
Allied Universal Security Services
09.2023 - Current
- Recorded incident reports with detailed accounts of occurrences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Security Manager
Caesars Entertainment
05.2023 - 08.2023
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Kept team compliant with security protocols and appearance standards.
- Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Security Supervisor
Caesars Entertainment
03.2023 - 05.2023
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Package Handler
Amazon
11.2022 - 03.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Clerk
Estes Express
05.2022 - 11.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
CSR
Spectrum
07.2019 - 02.2020
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Food and Beverage Supervisor
Caesars Entertainment
08.2018 - 07.2019
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
Dispatcher
Caesars Entertainment
03.2016 - 08.2018
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
Education
High School Diploma -
Ballou Stay
Washington, DC08-2008
Skills
- Emergency response
- CCTV monitoring
- Risk assessment
- Secure coding practices
- Access control
- Safety and security procedures
- Building patrol
- Security officer training
- Entrance control
- Customer service
- Surveillance
Certification
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
- Certified Protection Professional (CPP) - ASIS International.
Timeline
Security Professional
Allied Universal Security Services
09.2023 - Current
Security Manager
Caesars Entertainment
05.2023 - 08.2023
Security Supervisor
Caesars Entertainment
03.2023 - 05.2023
Package Handler
Amazon
11.2022 - 03.2023
Clerk
Estes Express
05.2022 - 11.2022
CSR
Spectrum
07.2019 - 02.2020
Food and Beverage Supervisor
Caesars Entertainment
08.2018 - 07.2019
Dispatcher
Caesars Entertainment
03.2016 - 08.2018
High School Diploma -
Ballou Stay
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