Briana Restrepo
Atlantic City
Summary
Highly motivated customer care specialist with over five years of experience in providing exceptional service and customer satisfaction. Demonstrates adaptability in high-pressure environments while enhancing customer experiences. Always dedicated to work and bringing a positive, respectful contribution. Known for building genuine and sincere relationships with clients, as well as colleagues, contributing to a positive work atmosphere.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Bartender
Borgata Casino & Hotel
Atlantic City, NJ
06.2025 - Current
- Utilized POS systems to process orders accurately and manage transactions effectively.
- Utilized cash handling procedures for accurate transactions at the bar.
- Adhered to food safety regulations while handling ingredients and maintaining bar cleanliness.
- Trained new staff on cocktail preparation and customer service standards.
- Built positive relationships with patrons through friendly conversation and attentive listening.
- Arranged bottles and glasses to create attractive displays.
- Ensured a smooth and efficient flow of beverage service in high-volume environments by preparing and serving drinks with attention to detail
- Prepared cocktails, mocktails, and other drinks following recipe standards and customer preferences, ensuring consistent quality
- Prepared drink orders for guests using precise measuring systems to maintain accuracy
Online Game Show Presenter
Playtech
Atlantic City, NJ
12.2023 - 11.2024
- Assisted new dealers during training sessions by providing guidance on dealing techniques and game rules.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Successfully hosted over 800 hours in the Adventures Beyond Wonderland game show.
- Developed a strong rapport with the customers, creating an enjoyable and positive gaming experience, resulting in high ratings and more consistent players.
- Remained composed and professional under pressure, even when dealing with game malfunctions or disruptive players.
- Maintained a high level of energy and enthusiasm during long hosting sessions.
- Dealt other various casino games, such as baccarat, blackjack, cashback, quantum blackjack, and roulette.
Optical Specialist
Visionworks
Fort Myers, FL
06.2023 - 10.2023
- Greeted customers and provided product information.
- Scheduling eye exams, contact lens fittings, and other follow-ups.
- Handled the process of adjusting, fixing, selling, ordering, and dispensing glasses for patients.
- Responsible for verifying insurance, and speaking with doctors about prescription requirements.
- Responsible for accurately ringing out customer transactions, opening and closing the store, and handling bank deposits.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
Online Casino Dealer
Evolution
Atlantic City, NJ
04.2022 - 01.2023
- Demonstrated effective communication and customer service skills while dealing in a fast-paced environment.
- Possess a thorough knowledge of games and regulations while maintaining a fun and safe gaming experience.
- Dealt various casino games, such as baccarat, blackjack, ultimate Texas Hold'em, and roulette.
- Assisted new dealers during training sessions by providing guidance on dealing techniques and game rules.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Demonstrated proper shuffling techniques for each game dealt.
- Assisted new players with understanding game rules and procedures.
Store Manager
Aldo Shoe Store
Atlantic City, NJ
09.2019 - 07.2021
- Trained, mentored, and provided feedback to associates and new employees.
- Formulated and applied solutions that enhanced sales growth and lowered operational costs.
- Maintained daily records of all transactions and general reports.
- Solved problems and resolved conflicts for team members and customers.
- Execute efficient store start-up and shutdown tasks to ensure smooth functionality.
- Maintained stock room and replenished store merchandise as needed.
- Answered customer inquiries regarding product features, pricing, and availability.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Reconciled end-of-day cash balances and organized deposit slips.
Education
Certification In Bartending -
Northeast Bartenders
Atlantic City, NJHigh School Diploma -
Atlantic City High School
Atlantic City, NJ06-2019
Training For Intervention Procedures -
TIPS
Atlantic City, NJSkills
- Data entry and cash handling
- Retail management and sales expertise
- Organizational skills and attention to detail
- Supervising and staff management
- Time management and multitasking
- Effective communication and listening skills
- Customer service and call handling
- Problem-solving and goal orientation
- Teamwork and collaboration
- Cleanliness and hygiene practices
- Reliability and punctuality
- Energy and stamina for high-paced environments
- Alcohol safety awareness
Certification
- Certification in T.I.P.S Training - June 2025
- Certification in Professional Bartender Training, Northeast Bartenders - May 2025
- Casino Gaming License, NJ Casino Control Commission - December 2023
- Certification In Assisted Living, ALF Training - March 2023
- Certification in Restaurant Serving, American Hotel & Lodging Educational Institute - June 2019
- Certification in ServSafe Allergens, National Restaurant Association - June 2019
Languages
English
Spanish
Timeline
Service Bartender
Borgata Casino & Hotel
06.2025 - Current
Online Game Show Presenter
Playtech
12.2023 - 11.2024
Optical Specialist
Visionworks
06.2023 - 10.2023
Online Casino Dealer
Evolution
04.2022 - 01.2023
Store Manager
Aldo Shoe Store
09.2019 - 07.2021
Certification In Bartending -
Northeast Bartenders
High School Diploma -
Atlantic City High School
Training For Intervention Procedures -
TIPS