Briana Rios
Dynamic Learning Ambassador with a passion for employee coaching and innovative training methodologies. Successfully developed engaging materials and facilitated onboarding sessions, leading to improved team performance and knowledge retention.
Professional problem-solving specialist with strong analytical and critical thinking skills. Proven ability to develop effective solutions, enhance team collaboration, and drive successful outcomes. Adaptable to changing needs, dependable, and skilled in conflict resolution and strategic planning. Recognized for strong communication and decision-making abilities.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Work History
Problem Solver
3 Years 2 Months- Analyzed issues to identify root causes and implement appropriate solutions.
- Conducted thorough research on complex issues before proposing solutions, ensuring accuracy in the information provided.
- Collaborated with team members to share best practices and improve overall service quality.
Learning Ambassador
4 Years 6 Months- Facilitated onboarding sessions for new team members, enhancing their understanding of company policies and procedures.
- Developed engaging training materials to improve employee knowledge retention and performance outcomes.
- Coordinated cross-functional workshops to share best practices and foster a culture of continuous learning.
- Analyzed training program effectiveness through feedback collection, ensuring alignment with operational objectives.
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
Customer Service Representative
1 Year 4 Months- Resolved customer inquiries and issues efficiently through effective communication and problem-solving skills.
- Educated customers on product features, promotions, and service options to enhance their experience.
- Managed billing inquiries and disputes, ensuring timely resolution and customer satisfaction.
- Collaborated with team members to streamline processes and improve service response times.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Fast Food Team Leader
8 Months- Supervised daily operations, ensuring adherence to food safety standards and quality control protocols.
- Trained and mentored new team members on service excellence and operational procedures.
- Implemented scheduling strategies to optimize workforce efficiency during peak hours.
- Collaborated with management to develop promotional campaigns enhancing customer engagement.
Fast Food Worker
1 Year- Delivered exceptional customer service in fast-paced environment, ensuring customer satisfaction and loyalty.
- Maintained cleanliness and organization of workstations to comply with health and safety standards.
- Operated kitchen equipment efficiently, preparing food items according to established recipes and procedures.
- Trained new staff on food preparation techniques, customer service protocols, and operational procedures.