Hi, I’m
Ilanda massillon
Elizabeth,New Jersey
Summary
Experienced with analyzing and identifying root causes of complex problems. Utilizes creative and analytical thinking to develop effective solutions. Knowledge of fostering collaboration and achieving successful outcomes in dynamic settings.
Overview
4
years of professional experience
Work History
Amazon
Problem Solver
03.2022 - 12.2024
Job overview
- Defined problem to identify, prioritize and select alternatives.
- Defined problems to make decisions and moved forward to support quick resolution.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Looked outside known experience to find solutions and produce results.
- Researched and extracted data to complete tasks.
- Utilized advanced problem-solving techniques to address unique customer concerns, often finding creative solutions that exceeded expectations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Burlington
Store Associate
03.2021 - 04.2022
Job overview
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
JOHN E. DWYER Technology Academy123 Pearl St, Elizabeth, NJ 07202
High School Diploma
06-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Problem analysis
- Decision-making
- Problem identification
- Order fulfillment
- Warehouse monitoring
- Teamwork
- Problem-solving
- Problem-solving skills
Accomplishments
- Resolved product issue through consumer testing.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Languages
English
Professional Working
French
Native or Bilingual
Interests
- Volunteering
Timeline
Problem Solver
Amazon
03.2022 - 12.2024
Store Associate
Burlington
03.2021 - 04.2022
JOHN E. DWYER Technology Academy
High School Diploma
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