Briana Robalino
Cerritos,CA
Summary
To obtain a position that will enable me to use my strong organizational skills towards supporting the objectives of an organization with opportunities for professional growth, educational background, and the ability to work well with people.
Overview
1
1
Language
12
12
years of professional experience
Work History
Teller
J.P. Morgan Bank
2018.06 - Current
- Managed customer greetings and provided extraordinary service to foster positive relationships.
- Achieved seamless transaction execution by managing payments, deposits, transfers, and withdrawals, enhancing customer experience. Facilitated effective financial transactions and provided clear service explanations, resulting in increased customer satisfaction. Enhanced service delivery through expert handling of payments, deposits, transfers, and withdrawals, leading to improved client engagement.
- Developed strong customer rapport by coordinating interactions with team members to effectively meet financial requirements.
- Monitored financial transaction processes to guarantee accuracy and efficiency in alignment with regulatory and procedural standards.
To Go Specialist
Olive Garden
2017.11 - 2019.03
- Coordinated order taking and catering operations, providing exceptional service to clients both over the phone and face-to-face.
- Conducted thorough checks of bag contents, systematically confirming item placement and maintaining an organized packing workflow.
- Managed payment transactions, including cash and card payments, to maintain financial integrity and customer satisfaction.
- Monitored customer feedback and implemented strategies to ensure high levels of satisfaction.
Guest Service Representative/HR Assistant
Target
2014.06 - 2017.04
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Managed front desk operations, ensuring efficient communication and visitor management.
- Handled multi-line phone systems, directing calls to appropriate departments with accuracy.
- Assisted in onboarding processes by coordinating new hire documentation and orientation schedules.
- Maintained accurate records of employee attendance and absences using HRIS systems.
Education
AA - Business Administration
Rio Hondo College
Whittier2018-06
High School Diploma - undefined
John Glenn High School
Norwalk, CA2013-06
Skills
- Computer skills (PowerPoint, Microsoft Office, Media Conversion)
- Goal orientation
- Cash handling
- Employee relations
- Goal-oriented focus
- Professional courtesy
Languages
Spanish
Native or Bilingual
Timeline
Teller
J.P. Morgan Bank
2018.06 - Current
To Go Specialist
Olive Garden
2017.11 - 2019.03
Guest Service Representative/HR Assistant
Target
2014.06 - 2017.04
High School Diploma - undefined
John Glenn High School
AA - Business Administration
Rio Hondo College