Juanna Brown

• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
• Educated customers on use of banking website and mobile apps.
• Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Maintained friendly and professional customer interactions.

• Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
• Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
• Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
• Mentored new sales associates to contribute to store's positive culture.

I research missing items, order and match them to existing orders for the customers.

• Compiled and recorded data to compare records and reports on facility maintenance, energy efficiency, system performance and machine productivity.
• Performed periodic cycle counts and physical inventory assessments as scheduled by lead inventory staff.
• Supported daily purchase orders, task orders, invoicing and billing details.
• Carried out day-day-day duties accurately and efficiently.

• Was the front cashier and sometimes drive-thru cashier for the restaurant as well as other positions.