Summary
Overview
Work History
Education
Skills
Timeline
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Briana Rouse

Fort Carson,CO

Summary

Military professional with experience managing teams, maintaining heavy equipment and producing graphics, overlays and reports, as well as disseminating tactical information. Trustworthy leader with experience in hospitality. Technically-savvy with outstanding relationship building, training and presentation skills.

Overview

10
10
years of professional experience

Work History

Supervisor (WAH)

Pearl Interactive Network
03.2021 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Introduced team contests and goals to enhance productivity and improve employee morale
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
  • Supervise over 15 agents

Enlisted Soldier

US Army Reserves
10.2013 - Current
  • Trained in use of tear gas, passive ordnance and explosives
  • Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on Monthly basis
  • Responded to emergencies with speed, efficiency and knowledgeable assistance
  • Authored daily activity, incident, safety, repair and irregularity reports
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction
  • Supervised approximately 20 soldiers during duty

Insurance Sales Agent

TeleTech Holdings Inc.
12.2016 - 03.2018
  • Conducted research on insurance packages and investment options to generate client recommendations
  • Modeled exceptional customer service skills /appropriate diagnostic sales techniques
  • Calculated premiums and quotes to establish payments , sales and educated potential clients on insurance options
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings
  • Followed up with customers on unresolved issues
  • Made team lead within 30 days

Sales Associate/Customer Representative

Walmart
03.2015 - 06.2015
  • Greeted customers in timely fashion, while quickly determining their needs and Responding to all customer inquiries thoroughly and professionally
  • Processed cash and credit payments rapidly and accurately
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices,
  • Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%

Education

Bachelor of Science - Veterinary Technology

University of Massachusetts Amherst
Amherst, MA
01.2025

Bachelor of Science - Studied

Florida Agricultural And Mechanical University
Tallahassee, FL
10.2016

Bachelor of Science - Health & Wellness

The University Of West Florida
Pensacola, FL
07.2012

High School Diploma -

Gibbs High School
St. Petersburg, FL
06.2012

Skills

  • Fast and efficient service worker
  • Customer-oriented
  • Point of Sale (POS) system operation
  • Team leadership
  • Strong verbal communication
  • Conflict resolution
  • Complex Problem-Solving
  • Logging Messages
  • Debugging Network Configuration
  • IT Skills

Timeline

Supervisor (WAH)

Pearl Interactive Network
03.2021 - Current

Insurance Sales Agent

TeleTech Holdings Inc.
12.2016 - 03.2018

Sales Associate/Customer Representative

Walmart
03.2015 - 06.2015

Enlisted Soldier

US Army Reserves
10.2013 - Current

Bachelor of Science - Veterinary Technology

University of Massachusetts Amherst

Bachelor of Science - Studied

Florida Agricultural And Mechanical University

Bachelor of Science - Health & Wellness

The University Of West Florida

High School Diploma -

Gibbs High School

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Briana Rouse