Iliana Spencer
Runza Restaurants
Papillion,NE
3
years of professional experience
Dedicated Junior Supervisor with a proven track record in customer service excellence, team leadership, and food safety compliance. Ready to enhance operational efficiency and customer satisfaction.
Work History
Junior Supervisor
3 Years 2 Months- Trained and mentored new team members on restaurant procedures and customer service excellence.
- Supervised daily operations, ensuring efficient workflow and adherence to quality standards.
- Monitored food safety compliance, maintaining health regulations and promoting safe practices among staff.
- Streamlined workflows to enhance productivity and reduce downtime during shifts.
- Conducted performance evaluations, providing feedback for continuous improvement.
- Resolved customer complaints efficiently, maintaining high satisfaction levels.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Education
High School Diploma
Skills
Positive demeanor
Safe food handling
Efficient service
Organized multi-tasker
Customer engagement
Fast and efficient service worker
Late-night shift availability
Organized multitasker
Flexible scheduling
Time management
Timeline
Junior Supervisor
Runza Restaurants
06.2023 - CurrentRead More
Platteview HighSchool
High School Diploma
Read More