Briana Ruesga
North Las Vegas,NV
Summary
Seeking employment that will help me utilize my skills and abilities in a professional environment, as well as newly mother. To come up with innovative ideas and concepts, that assist the growth of the company. Core Qualifications/ Achievement Team Oriented Point of Sale Systems Interpersonal Understanding Great People Skills Strong Communication Skills Dedicated Strong Leadership Case File Documentation Outstanding Customer Handling Great Problem-Solving Skills Academic Honor Roll Authorized to work in the US for any employer Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Inside Sales Representative
ADT Solar
05.2023 - Current
- Develop new sales opportunities by scheduling appointments through outbound calling.
- Learn to overcome objections; ask for the sale; discuss the plus of going solar.
- Confirm appointments through outbound calls.
- Handle in-bound lead flow, follow-ups, and e-mail outreach
- Route qualified leads to the Outside Sales team
- Collaborate regularly with Outside Sales, the Scheduling department, and Operations.
- Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively.
Customer Service Representative
24-7 Intouch
12.2020 - 05.2023
- Assist all customers through inbound calls, emails, and/or chats.
- Communicate a variety of information to the customer.
- Be an active listener and help resolve customer inquiries.
- Provide a meaningful and positive experience with every customer interaction.
- Learn and retain a thorough working knowledge of all existing and new products and services
Customer Returns Associate
Integrity Staffing Solutions
01.2020 - 08.2020
- Unpack returned merchandise, Inspect package and item condition
- Distribute items to proper location after Inspecting
Sales Representative/Cashier
Serenity O2 bar
04.2017 - 06.2017
- I was responsible for selling massage equipment, giving great customer service and working the register
- Also was responsible for counting all inventory at the beginning and end of each shift, and keep work area clean
Sales Associate
Columbia Sportswear
01.2017 - 01.2017
- Maintain Stores Cleanliness
- Provided and excelled in guest services
- Contribute to a positive working environment
- Work register when needed
- Education
Stock Associate/Sales Associate
Armani Exchange
06.2015 - 05.2016
- Handled Transfers
- Stock all the clothes and fill the floor
- Maintained store's cleanliness
- Fold/Hang all clothes And put them in right place -Ensures store is easy to shop and accessible to customers -Executes all operational processes effectively
- Maintains the store to meet brand standards
- Contributes to a positive working environment -Help customers -make sales -Outgoing -Talk to customers -Friendly environment
- Demonstrated ability to keep track of repeated customers, their likes and dislikes
- Also demonstrated aptitude of communicating merchandise and supply inventory needs to managers and sales representatives
Education
Cosmetology - Cosmetology
Expertise Cosmetology Institute
Las Vegas, NV09.2019
Diploma - High School
Arbor View High School
Las Vegas, NV06.2010
Skills
- Multi-task (7 years)
- Microsoft Word (5 years)
- (4 years)
- Communications (6 years)
- Decision making (6 years)
- Phone and Email Etiquette
- Payment Processing
- Information Updates
- Expertise in Cold Calling
- Service Prioritization
- Analytical Thinking
- Superior Organizational Skills
- Google Chrome
- Product and Service Sales
- Customer Relationship Management
- Lead Qualification
- Overcoming Objections
- Sales and Negotiation
- Credit and Debt Card Processing
- Converting Leads
- Special Requests
- Sales and Marketing
- Closing Sales
- Restock Shelves
- Time Management
- Analytical Problem Solver
- Goals and Performance
- Daily Workflows
- Paperwork Drafting
- Sales Expertise
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Inside Sales Representative
ADT Solar
05.2023 - Current
Customer Service Representative
24-7 Intouch
12.2020 - 05.2023
Customer Returns Associate
Integrity Staffing Solutions
01.2020 - 08.2020
Sales Representative/Cashier
Serenity O2 bar
04.2017 - 06.2017
Sales Associate
Columbia Sportswear
01.2017 - 01.2017
Stock Associate/Sales Associate
Armani Exchange
06.2015 - 05.2016
Cosmetology - Cosmetology
Expertise Cosmetology Institute
Diploma - High School
Arbor View High School
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