Briana Ruiz
Sacramento,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
PT Supervisor
United Parcel Service, UPS
West Sacramento, California
12.2021 - 08.2024
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Negotiated with suppliers to secure cost-effective resources.
- Acted as a liaison between upper management and staff, facilitating open communication.
Customer Service Representative
OSHA Spore Check
Rancho Cordova, California
10.2021 - 12.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Contacted client about test results for sterilization.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Some College (No Degree) - Phlebotomy Technician
National Career Education
Citrus Heights, CASkills
- Negotiation
- Project Management
- Microsoft experience
- Complex Problem-Solving
- Data Entry
- Inbound and Outbound Calling
- Account updating
- Appointment Scheduling
- Opening and closing accounts
- Document Control
- Shipping and receiving understanding
Timeline
PT Supervisor
United Parcel Service, UPS
12.2021 - 08.2024
Customer Service Representative
OSHA Spore Check
10.2021 - 12.2021
Some College (No Degree) - Phlebotomy Technician
National Career Education