Briana Saenz
Pacoima,CA
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Club Runner
SoFi
06.2024 - Current
- Manages time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Demonstrates adaptability in performing various tasks as needed, ensuring seamless work flow.
- Always provides excellent customer service when interacting with clients, fostering positive relationships.
- Established rapport with customers by providing friendly and attentive service.
Budtender
Elevate Dispensary
12.2023 - 06.2024
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Assisted in maintaining clean, organized, and visually appealing store environment to ensure positive shopping experience for customers.
- Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
- Managed to exceed company sales quota daily, averaging $55 per transaction.
Budtender
Strain Caregivers
08.2022 - 04.2023
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Scheduled weekly inventory deliveries while keeping company budget in consideration.
- Experienced in working with software such as, Treez , Weedmaps, Leafly, Canva and Meadows.
- Assisted with social media marketing of products by participating in promotional videos and digital content.
Retail Sales Associate
ZARA
02.2022 - 04.2022
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Receptionist
Nissan
08.2020 - 12.2020
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Some College (No Degree) - Cosmetology
Pasadena City College
Pasadena, CAHigh School Diploma -
San Fernando Senior High School
San Fernando, CA06.2019
Skills
- Strong Communication and Interpersonal Skills
- Teamwork and Collaboration
- Goal-Driven
- Customer Assistance
- Bilingual
Certification
- BLS / CPR Certification
- California Food Handler Certification
- RBS Certification
Languages
Spanish
Bilingual or Proficient (C2)
American Sign Language
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridSummary
Polite and positive college student committed to delivering excellence in all facets of customer service. Easily adaptable to high-pressure, dynamic situations. Customer-savvy and accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Software
Canva
Meadow
Treez
Weedmaps
Leafly
Timeline
Club Runner
SoFi
06.2024 - Current
Budtender
Elevate Dispensary
12.2023 - 06.2024
Budtender
Strain Caregivers
08.2022 - 04.2023
Retail Sales Associate
ZARA
02.2022 - 04.2022
Receptionist
Nissan
08.2020 - 12.2020
Some College (No Degree) - Cosmetology
Pasadena City College
High School Diploma -
San Fernando Senior High School
- BLS / CPR Certification
- California Food Handler Certification
- RBS Certification
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