Briana Sanders

• Enhanced product quality by implementing rigorous testing procedures and identifying areas for improvement.
• Collaborated with manufacturing teams to optimize production processes for improved quality and efficiency.
• Maintained accurate records of all quality-related activities, ensuring compliance with regulatory requirements.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Provided thorough explanations of various mortgage products to clients, assisting them in selecting the best option for their needs.
• Assisted clients throughout the entire mortgage process, from initial consultation to closing day support.

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Coded APV charts at rate of 25+ per hour.
• Enhanced revenue cycle management by identifying under-coded services and submitting accurate claims for reimbursement.

• Complied with HIPAA guidelines and regulations for confidential patient data.
• Supported timely claims processing by submitting accurate and complete documentation to insurance companies.
• Answered phone calls and messages for over 100+ medical facility, scheduling appointments, and handling patient inquiries.

Performed inventory control, such as counting, and stocking merchandise.

• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
• Answered customer questions and provided detailed product information.
• Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.

• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Handled highly sensitive client accounts with care, ensuring all required documentation was processed accurately and securely stored in accordance with company policies.
• Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
• Assessed loan portfolios for compliance with underwriting policies.

• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Trained and mentored over 30+ new personnel hired to fulfill various roles.