Dorothy Close
Cranston,USA
Summary
Dynamic professional with extensive experience at the United States Navy, excelling in resource management and data analysis. Proven track record in enhancing operational efficiency and customer satisfaction through effective planning and team collaboration. Skilled in utilizing Maximo for work management, driving projects to successful completion while fostering a positive work environment.
Overview
47
47
years of professional experience
Work History
Production Controller (PC), GS-1152-11
United States Navy, NAVFAC – MIDLANT, NAVSTA Newport
Newport, USA
04.2019 - 09.2025
- Screen, monitor and manage all incoming work requests utilizing MAXIMO program to determine the best method of execution depending on requested work requirements.
- Review production plans to identify and report potential risks or areas of concern to the manager.
- Ensure that after the work has been screened that all GL account numbers, work type, and sub-work type fields are correct on the service request and forward to the appropriate branch for execution.
- Interface multiple job tasks when one or more business lines are required to accomplish work.
- Routes work through various business lines and consults with business line managers on best methods to keep work on schedule.
- Manage all follow up work requested internally within existing PWD MAXIMO work orders and determine what action to take dependent upon the type of work needing to be accomplished.
- Conduct pre-award review to ensure contract requirements are correct, the customer financial commitment is met, and all contract and statements of work are evaluated and approved to ECR to AQ.
- Assist or address issues of incoming work with Facilities Management Services (FMS) of each supported command for planning, estimating, scheduling, and expediting operations and methods for customer satisfaction and communication.
- Coordinate with FMS for clarification of the customer needs.
- Receive and organize all incoming service requests by validating priority of work to support the requirement for Newport Public Works Department (PWD) Work Induction Board (WIB).
- Correctly set up service requests and forward them to executing agent after the WIB determines method of execution.
- Manage and maintain all records associated with work requested with all actions noted.
- Develop, manage, analyze, and maintain reports that help business leaders make more accurate, data driven decisions.
- Process Reports using Maximo or advanced reporting with COGNOS program to create and view reports on LiveCycle processes and tasks.
- Process reports to filter, view information on long running processes, process duration, and workflow volume.
- The reporting to management is providing information to various levels of management bringing together various elements of the report to be clear and concise.
- Capture all the business-critical activities associated with a project providing a status report for a snapshot of where a project stands and how various aspects of the projects are doing.
- Provide reports on as needed basis.
Engineering Technician, GS-0802-09
United States Navy, NAVFAC – MIDLANT, NAVSTA Newport
Newport, USA
10.2017 - 04.2019
- Perform tasks related to utility billing, contracting and utility metering support.
- Utilize and maintain the utility information-tracking database.
- Manage invoices through allocations of utility consumption to NAVSTA Newport tenants monthly.
- Evaluate price and cost data for all utility systems and customers.
- Resolve any issues affecting the contracted allocation utility consumption performance.
- Provides technical support for function and communication of utility meters.
- Manage and delegate the meter reading assignments monthly to the Utility Department Personnel for data collection.
- Monitor and track all ship movements at the piers and the utility consumption per ship for monthly invoice charges sent to NOAA, USGC, Navy, and any visiting ships.
- Resolve issues with utility consumption disputes by ship customers.
- Developed and coordinated the improved and updated handheld meter reading data collection system.
- Determined the necessary course of action to provide an efficient and accurate meter reading system that led to improved performance of the manually collected data.
- Streamlined and organized billing tracking system.
- Created position job functions manual from scratch.
- Developed a proposal to upgrade the handheld meter reading Field Collection System to updated software and equipment.
- Evaluated cost of materials from contractor invoice quote and negotiated costs based on NAVFAC system requirements.
- This Itron-MvRS system project is estimated cost of $45,000 and is in the procurement process.
- Coordinate consumption tracking with MIDLANT Norfolk and NUWC by managing the AMI remote meter reading software program and its field hardware equipment.
- Work with a multitude of disciplines and team members to attain accurate billing data and consumption data to attain a balance in allocations of input to output used.
- Coordinated a scope and execution for the best billing system in MDILANT by arranging purchase requests and personnel to get system up and running.
Facility Services Assistant (Dispatch), GS-1603-07
United States Navy, NAVFAC – MIDLANT, NAVSTA Newport
Newport, USA
10.2016 - 10.2017
- Maintained schedule for maintenance and repairs of physical facilities for NAVSTA Newport and NUWC.
- Managed, tracked, and adjusted work order data.
- Managed work assignments to Emergency Services personnel.
- Utilized advanced and varied functions of software suites such as Maximo and TWMS.
- Maintained subject matter files and records related to the work of the organization.
- Managed training schedules for all personnel.
- Managed projects and project deadlines and notified responsible parties when fell behind deadlines or when critical items needed to be executed.
- Developed scope of work and delegated project work assignments.
- Evaluated estimates for man-hours per job, timelines and schedule of work.
- Evaluated which labor disciplines to delegate work assignments to.
- Procured materials needed for Public Works Department work orders.
- Resolved issues impacting tenant demands and project execution.
Aeromedical Evacuation Technician
US Air Force Reserves
, USA
01.2002 - 01.2017
- Squadron Superintendent (2015 – 2017 - Retirement) Senior Enlisted advisor to the unit commander.
- AE Flight Examiner.
- Provide leadership, management, and guidance in organizing, equipping, training, and mobilizing the squadron to meet home station and expeditionary mission requirements.
- Work closely with the commander to prepare the enlisted force to best execute mission requirements.
- Recommend or initiate actions to improve organizational effectiveness and efficiency as well as provide management of personnel and resources.
- Resolve issues between squadron members, other flights, and wing staff.
- Superintendent of Aircrew Training Flight (2013-2015)
- Develop and maintain inflight and ground training programs for all Flight Nurses and AE Technicians for the squadron of 146 personnel.
- Maintain National EMT Registration and certification, Advanced Cardiac Life Support Certification (ACLS) and Healthcare Basic Life Support.
- Flew 14 missions, 22 combat sorties, accumulating 192 flight hours in support of Operation Enduring Freedom evacuating a total of 201 patients, to include 12 battle injured patients to higher echelon of care.
- AET Flight Instructor providing instruction for inflight and ground training requirements since 2004.
- Aeromedical Evacuation Technician (AET) - Prepares patients and equipment for flight.
- Prepares aircraft for enplaning.
- Enplanes and deplanes ambulatory and litter patients.
- Assists flight nurse with in-flight patient care and documentation.
- Monitors safety and security of patients, crew and the aircraft during in-flight or ground operations.
- Operates specialized aircraft life support equipment, medical devices and aircraft systems related to patient care.
- Provides emergency care for patients in the event of a medical or aircraft emergency.
- Maintain a Crew Resource Management (CRM) program.
- Developed and implemented a Mentoring Program to include an electronic tracking tool for accountability.
Distribution Supervisor, Gas Division
Public Service Electric & Gas Company
New Jersey, USA
01.1999 - 06.2012
- Provide supervision in the construction, operation and maintenance of the gas distribution facilities.
- Providing facility maintenance support, to include maintenance, repair, and construction services for facility structures and associated electrical and mechanical systems.
- Achieve the desired results of the Gas Distribution Department using Company Values and Behavioral Standards, sound management practice and skills by managing operations and a total commitment to teamwork.
- Have a strong commitment to customer satisfaction and community safety in all our operations.
- Maintain positive community relationships with all our customers.
- Attend pre-construction meetings to review worksite- design plan and technical requirements needed by construction crew.
- Direct the team in accomplishing desired results and ensure quality and quantity of work performed is following Company standards and procedures, safe work practices and government regulations.
- Balance workload and resources and resolves differences over branch operations between supervisors.
- Monitor construction site to assure compliance with established standards and safety practices.
- Maximize system reliability by ensuring timely and effective planning and scheduling.
- Identify required man-hours, materials required, and type of equipment needed to perform the project construction.
- Review and interpret engineering plans and specifications.
- Conduct quality checks of work performed by construction crews.
- Manage production processes that include planning, estimating, material procurement, scheduling, work execution and quality control.
- Develop bargaining unit personnel group skills to effectively meet goals and performance objectives.
- Determine critical elements, set performance standards and make formal performance appraisals of subordinates.
- Coach, counsel and recognize associates in accordance with Positive Discipline.
- Work to resolve any active grievances.
- Administer adverse personnel actions including suspensions, demotions and removals, as needed.
- Provide performance appraisals for bargaining unit associates.
- Ensure Gas Department on call coverage and accept call out obligations.
- Responsible for all organizational and financial control issues associated with the department.
- Ensure EEO and upward mobility thrives in the Department.
- Assure adequate quality control measures and indicators are in place to ensure smooth job scheduling, accurate estimating, high levels of productivity and quality workmanship.
- Manage financial budgets for tools, equipment and facility repairs.
Technician, Gas Division
Public Service Electric & Gas Company
New Jersey, USA
01.1993 - 01.1999
- Maintain the integrity of the gas distribution system within the guidelines of the state Board of Public Utilities and the federal Department of Transportation regulations.
- As a company representative to the BPU maintain a positive and safety-oriented practice with all internal and external customers.
C-141B Flight Engineer
US Air Force Reserves
, USA
01.1986 - 01.1997
- Preflight and post flight inspections of aircraft to ensure safety for flight.
- Monitor all aircraft systems during flight and troubleshoot as needed.
- Calculate fuel usage, airspeeds, and landing and takeoff data.
Technician, Electric Division
Public Service Electric & Gas Company
New Jersey, USA
01.1979 - 01.1993
- Perform work required in the maintenance of instruments and controls; prepare estimates and reports, conduct testing and inspection of power plant equipment.
C-141B Crew Chief
US Air Force Reserves
, USA
01.1982 - 01.1984
- Conduct time-based inspections and repairs of all sections of the aircraft airframe.
Education
Associates of Applied Science Degree - Therapeutic Massage
Community College of Rhode Island
Warwick, RI01.2018
Associates of Applied Science Degree - Practical Nursing Technology
Community College of The Air Force
Montgomery, AL01.2014
Bachelor of Business Administration - Operations Management
American InterContinental University
Atlanta, GA01.2006
Associates of Applied Science Degree - Flight Engineering
Community College of The Air Force
Montgomery, AL01.1989
Skills
- Leadership and mentoring
- Planning and organization
- Team collaboration and communication
- Situational awareness
- Resource management
- Data analysis
- Troubleshooting and problem-solving
- Microsoft Office Suite
- NAVFAC database applications
- Work management systems
- Field collection systems
- Maximo and IeFACMAN
- Circuit analysis
References
Available upon request
Certifications And Awards
- DAWIA Level II - Facilities
- ACQ 101 – Fundamentals of System Acquisition Management, 2018
- FE 201 – Facilities Engineering, 2018
- CLC 222 – Contracting Officers Representative (COR), 2017
- Employee of the Quarter, 10/01/20 to 12/31/20
- Individual Cash Award NRB, 2023, 2022, 2021, 2022, 2021, 2020, 2018, 2018, 2017
- Individual Cash Award RB, 2023
- Special Act or Service Award, 09/01/20, 08/01/17
- Performance Award, 07/01/21, 2020, 2019, 2018, 08/01/19, 2022, 2023
Timeline
Production Controller (PC), GS-1152-11
United States Navy, NAVFAC – MIDLANT, NAVSTA Newport
04.2019 - 09.2025
Engineering Technician, GS-0802-09
United States Navy, NAVFAC – MIDLANT, NAVSTA Newport
10.2017 - 04.2019
Facility Services Assistant (Dispatch), GS-1603-07
United States Navy, NAVFAC – MIDLANT, NAVSTA Newport
10.2016 - 10.2017
Aeromedical Evacuation Technician
US Air Force Reserves
01.2002 - 01.2017
Distribution Supervisor, Gas Division
Public Service Electric & Gas Company
01.1999 - 06.2012
Technician, Gas Division
Public Service Electric & Gas Company
01.1993 - 01.1999
C-141B Flight Engineer
US Air Force Reserves
01.1986 - 01.1997
C-141B Crew Chief
US Air Force Reserves
01.1982 - 01.1984
Technician, Electric Division
Public Service Electric & Gas Company
01.1979 - 01.1993
Associates of Applied Science Degree - Therapeutic Massage
Community College of Rhode Island
Associates of Applied Science Degree - Practical Nursing Technology
Community College of The Air Force
Bachelor of Business Administration - Operations Management
American InterContinental University
Associates of Applied Science Degree - Flight Engineering
Community College of The Air Force