Dorothy Close
Cranston,RI
Summary
Results-driven professional with a strong background in management, leadership, and customer relations. Proven adaptability and a commitment to mastering new skills while upholding a robust work ethic. Demonstrated success in enhancing team performance and fostering effective communication across diverse groups. Dedicated to leveraging business acumen to drive organizational success and achieve strategic objectives.
Overview
27
27
years of professional experience
Work History
Production Controller (PC), GS-1152-11
United States Navy, NAVFAC – MIDLANT, NAVSTA Newport
Newport, USA
03.2019 - 08.2025
- Screened, monitored, and managed all incoming work requests using MAXIMO to determine optimal execution methods based on work requirements.
- Review production plans to identify and report potential risks or areas of concern to the manager.
- Screen work requests to verify GL account numbers, work type, and sub-work type fields are accurate before forwarding to appropriate branch for execution.
- Routes work through various business lines and consults with business line managers on best methods to keep work on schedule.
- Managed follow-up work within existing PWD MAXIMO work orders and determined necessary actions based on work type.
- Conduct pre-award review to ensure contract requirements are correct, the customer financial commitment is met, and all contract and statements of work are evaluated and approved to ECR to AQ.
- Collaborated with Facilities Management Services (FMS) to resolve incoming work issues, facilitating effective planning, estimating, scheduling, and communication to enhance customer satisfaction.
- Coordinated with FMS to clarify customer needs and ensure accurate service delivery.
- Receive and organize all incoming service requests by validating priority of work to support the requirement for Newport Public Works Department (PWD) Work Induction Board (WIB).
- Correctly set up service requests and forward them to executing agent after the WIB determines method of execution.
- Manage and maintain all records associated with work requested with all actions noted.
- Created and maintained reports that informed business leaders' decisions through data-driven insights.
- Process Reports using Maximo or advanced reporting with COGNOS program to create and view reports on LiveCycle processes and tasks.
- Process reports to filter, view information on long running processes, process duration, and workflow volume.
- The reporting to management is providing information to various levels of management bringing together various elements of the report to be clear and concise.
- Capture all the business-critical activities associated with a project providing a status report for a snapshot of where a project stands and how various aspects of the projects are doing.
- Provided reports based on project timelines and requirements.
Engineering Technician, GS-0802-09
United States Navy, NAVFAC – MIDLANT, NAVSTA Newport
Newport, USA
09.2017 - 03.2019
- Managed the upgrade and coordination of a handheld meter reading data collection system, significantly enhancing the precision of collected data.
- Analyzed and implemented necessary upgrades for handheld meter reading field collection system, ensuring seamless integration with updated software and equipment specifications.
- Directed implementation of consumption tracking systems in partnership with Midlant Norfolk and NUWC, enhancing data collection through effective management of AMI remote meter reading software and field hardware.
- Coordinated meter reading responsibilities among utility department personnel to facilitate comprehensive data collection.
- Achieved accurate monthly invoicing by effectively monitoring ship movements and utility consumption. Compiled comprehensive reports on all ship activities at piers and utility usage per ship for invoicing to NOAA, USGC, Navy, and visiting ships.
- Executed accurate billing processes by systematically allocating utility consumption for NAVSTA Newport tenants each month.
- Reorganized billing tracking processes to facilitate timely invoicing and reduce discrepancies.
- Oversaw utilization and upkeep of utility information-tracking database for efficient information retrieval.
- Analyzed contractor quotes for material costs and facilitated negotiations to meet NAVFAC system specifications.
- Reviewed and assessed pricing structures and cost data to maintain financial integrity in utility system evaluations.
- Engaged with various teams to gather and analyze billing and consumption data, enhancing allocation accuracy.
- Assessed and resolved technical issues related to utility meter performance and communication systems.
- Investigated and addressed utility consumption discrepancies in partnership with shipping customers.
- Identified and rectified challenges to enhance contracted allocation utility consumption efficiency.
- Developed and implemented a streamlined meter reading process to optimize data collection performance.
- Spearheaded scope definition and execution for optimal billing system implementation at Mdilant by organizing purchase requests and coordinating personnel efforts.
- Created an extensive job functions manual to define position responsibilities and streamline operational processes.
- Facilitated procurement for Itron-MVRS system project, maintaining focus on the estimated cost of $45,000.
- Oversaw utility billing contracting processes and provided metering support to maintain accurate billing operations.
Facility Services Assistant (Dispatch), GS-1603-07
United States Navy, NAVFAC – MIDLANT, NAVSTA Newport
Newport, USA
09.2016 - 09.2017
- Delegated work tasks to emergency services personnel to enhance response efficiency.
- Streamlined work order data processes to enhance tracking accuracy and ensure timely adjustments.
- Maximized utilization of software tools, specifically Maximo and TWMS, to support project management and resource allocation.
- Directed project timelines and coordinated resources to meet established deadlines.
- Defined project scope and allocated work assignments to ensure timely completion of objectives.
- Reviewed and analyzed man-hour estimates to enhance project scheduling efficiency.
- Identified appropriate labor disciplines for effective distribution of work assignments.
- Coordinated and maintained comprehensive schedules for facility maintenance and repairs, supporting the operational integrity of NAVSTA Newport and NUWC.
- Maintained comprehensive subject matter files and records, facilitating effective knowledge management within the organization.
- Facilitated the creation of training schedules for personnel, ensuring alignment with operational goals and readiness standards.
- Managed procurement of materials required for efficient completion of public works department tasks.
- Investigated and mitigated tenant requirement concerns to support successful project execution.
Aeromedical Evacuation Technician
US Air Force Reserves
USA
12.2001 - 12.2016
- Led organization, equipping, training, and mobilization of squadron, ensuring alignment with home station and expeditionary mission requirements.
- Collaborated with commander to prepare enlisted force for mission execution, contributing to successful deployment readiness.
- Evaluated flight crew performance during training exercises.
- Oversaw squadron operations and personnel management as senior enlisted advisor to unit commander, enhancing unit readiness and cohesion.
- Recommended actions to improve organizational effectiveness and efficiency.
- Addressed and resolved conflicts among squadron members, other flights, and wing staff.
Superintendent of Aircrew Training Flight
US Air Force Reserves
USA
12.2012 - 12.2014
- Led operational readiness assessments to ensure compliance with mission standards.
- Developed training programs for personnel, enhancing skillsets and performance efficiency.
Distribution Supervisor
Public Service Electric & Gas Company
New Jersey, USA
12.1998 - 05.2012
- Supervised daily operations of distribution teams, ensuring compliance with safety regulations and company policies.
- Coordinated logistics for efficient delivery of services to residential and commercial customers.
Education
Associates of Applied Science Degree - Therapeutic Massage
Community College of Rhode Island
Warwick, RI01.2018
Associates of Applied Science Degree - Practical Nursing Technology
Community College of The Air Force
Montgomery, AL01.2014
Bachelor of Business Administration - Operations Management
American InterContinental University
Atlanta, GA01.2006
Associates of Applied Science Degree - Flight Engineering
Community College of The Air Force
Montgomery, AL01.1989
Skills
- Leadership development
- Project coordination
- Effective team collaboration
- Proficient in Microsoft Office
- NAVFAC database proficiency
- Workflow management solutions
- Effective multitasking
- Skilled in using ieFACMAN and Maximo tools
- Time management optimization
- Project facilitation
- Data visualization and reporting
References
Available upon request
Certifications And Awards
- DAWIA Level II - Facilities
- ACQ 101 – Fundamentals of System Acquisition Management, 2018
- FE 201 – Facilities Engineering, 2018
- CLC 222 – Contracting Officers Representative (COR), 2017
- Employee of the Quarter, 10/01/20 to 12/31/20
- Individual Cash Award NRB, 2023, 2022, 2021, 2022, 2021, 2020, 2018, 2018
- Individual Cash Award RB, 2023
- Special Act or Service Award, 09/01/20, 08/01/17
- Performance Award, 07/01/21, 2020, 2019, 2018, 08/01/19, 2022, 2023
Timeline
Production Controller (PC), GS-1152-11
United States Navy, NAVFAC – MIDLANT, NAVSTA Newport
03.2019 - 08.2025
Engineering Technician, GS-0802-09
United States Navy, NAVFAC – MIDLANT, NAVSTA Newport
09.2017 - 03.2019
Facility Services Assistant (Dispatch), GS-1603-07
United States Navy, NAVFAC – MIDLANT, NAVSTA Newport
09.2016 - 09.2017
Superintendent of Aircrew Training Flight
US Air Force Reserves
12.2012 - 12.2014
Aeromedical Evacuation Technician
US Air Force Reserves
12.2001 - 12.2016
Distribution Supervisor
Public Service Electric & Gas Company
12.1998 - 05.2012
Associates of Applied Science Degree - Practical Nursing Technology
Community College of The Air Force
Bachelor of Business Administration - Operations Management
American InterContinental University
Associates of Applied Science Degree - Flight Engineering
Community College of The Air Force
Associates of Applied Science Degree - Therapeutic Massage
Community College of Rhode Island