BRIANA SANTIAGO
The Bronx,NY
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
T-Mobile
01.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Sales Manager
AT&T
09.2020 - 12.2023
- Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
- Analyzed competitors' successes and failures, evaluating impact on market.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
Sales Associate
T-Mobile
12.2019 - 09.2020
- Assessed customer needs to provide assistance and information on product features.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Sales Associate
Verizon
01.2018 - 12.2019
- Assisted customers in locating products to fit their needs - Handled payment transactions, cashier - Customer Service
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Increased purchase amounts by cross-selling with similar products.
Sales Associate
Best Buy
01.2015 - 01.2018
- Assisted customers in locating products to fit their needs
- Responsible for maintaining inventory and setting up displays
- Regularly collaborate with team to ensure we exceed monthly sales goals
- Familiar with cell phone carriers (AT&T, T-Mobile, Sprint )
- Trained in Apple Products
Cashier
Foot Locker, Times Square
01.2014 - 01.2015
- Operated cash registers and handled transactions
- Counted the money in the registers at the beginning and end of shifts
- Answered customer questions about policies, merchandise and services; and resolved any complaints
- Bagged purchases and prepared packages for shipment
Education
High School Diploma -
Millennium Brooklyn High School
Brooklyn, NY06.2015
Skills
- Strong inventory management skills
- Microsoft Word, PowerPoint, Excel
- Basic conversational Spanish
- Management Experience 4 years
- Sales Experience 9 years
Timeline
Retail Sales Associate
T-Mobile
01.2024 - Current
Sales Manager
AT&T
09.2020 - 12.2023
Sales Associate
T-Mobile
12.2019 - 09.2020
Sales Associate
Verizon
01.2018 - 12.2019
Sales Associate
Best Buy
01.2015 - 01.2018
Cashier
Foot Locker, Times Square
01.2014 - 01.2015
High School Diploma -
Millennium Brooklyn High School
Similar Profiles
Kieria A PalmerKieria A Palmer
Mobile Expert at T-MobileMobile Expert at T-Mobile
Roberto SantiagoRoberto Santiago
Retail Store Manager at T-MobileRetail Store Manager at T-Mobile
Tyler ChurchillTyler Churchill
Mobile Expert/Assistant Manager at T-MobileMobile Expert/Assistant Manager at T-Mobile