Briana Santos
Miami
Summary
Driven healthcare professional with a strong background in managing care for heart transplant patients. With the ability to handle multiple tasks effectively and efficiently in fast-paced enviroments. Taking proactive approach to identifying and addressing issues, with the primary focus of helping the team and putting patients' needs first.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Heart Transplant Navigator
Memorial Regional Hospital
2024.09 - Current
- Navigated patients through heart transplant evaluations and managed wait-listing and post-transplant care.
- Ensured consultations and diagnostic studies for pre-transplant and VAD patients were completed on time.
- Secured necessary insurance authorizations and referrals to streamline patient care.
- Scheduled cardiac catheterization procedures and communicated pre-procedure guidelines to patients.
- Documented clinical information accurately in EPIC, covering referrals and testing activities.
- Processed specialty lab test results promptly, including external laboratory labs.
Patient Care Specialist
UF Health Shands Hospital
2023.03 - 2024.07
- Prospectively obtain authorizations and pre-certifications for outgoing and ancillary services, within target
- Identify appropriate diagnosis and CPT codes prior to communication with insurance carrier
- Consistently functions in a proactive manner to anticipate patient and provider needs
- Evaluate and schedule referral request as needed
- Participate in a float assistance when requested
- Gathered information from nurses and physicians about patient condition and treatment plans
Education
Bachelor of Science - Political Science and Government
University of Florida
Gainesville, FL2022-12
Associates of Arts - undefined
Broward College
Fort Lauderdale, FL2020-08
Skills
- Time Management
- Medical Terminology
- Bilingual
- Patient Relations
- BLS Certified
- Documenting and recording information
- Problem-solving
- Multitasking
- HIPAA compliance
- Flexibility and adaptability
Certification
Basic Life Support
Timeline
Heart Transplant Navigator
Memorial Regional Hospital
2024.09 - Current
Patient Care Specialist
UF Health Shands Hospital
2023.03 - 2024.07
Associates of Arts - undefined
Broward College
Bachelor of Science - Political Science and Government
University of Florida