Briana Saxon
Downey,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Customer Service Sales Representative
The Fragrance Outlet
Commerce, CA
10.2024 - Current
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Cleaned shelves, counters and tables to maintain organized store.
- Advised customers on fragrance selections based on their individual preferences and needs.
- Recommended, selected and located merchandise based on customer desires.
- Bagged or packaged purchases and wrapped gifts.
- Approached customers and started engaging conversations through use of effective interpersonal and people skills.
- Answered store and merchandise questions and led customers to wanted items.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Representative
Home Depot
Commerce, CA
10.2022 - 09.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery; so our customers are satisfied.
- Answered incoming calls and made out bound calls.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Took special orders in person and over telephone, generating additional revenue every month.
- Collected deposits or payments and arranged for billing.
Cashier
Pepes Mexican Food
Downey, CA
09.2022 - 10.2022
- Prepared hot food items according to recipes and menu specifications.
- Ensured that all dishes were presented attractively prior to serving customers.
- Communicated effectively with supervisors and fellow employees while on the job.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Performed workstation prep prior to shift start.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Cashier
Vallarta Supermarket
Bakersfield, CA
09.2021 - 12.2021
- Greeted customers and answered questions regarding menu items.
- Organized food orders according to customer requests.
- Kept track of inventory levels and restocked shelves as needed.
- Maintained cleanliness of work area, including counters, tables, floors, and equipment.
- Restocked supplies like napkins, condiments, utensils., on a regular basis.
- Built and maintained productive relationships with employees.
Shift Leader in Training
Creamistry
Eastvale , CA
06.2020 - 12.2020
- Assisted in the training and development of new employees.
- Making sure nitrogen tank was functioning properly.
- Conducted regular inventory checks.
- Managed cash registers throughout shift, ensuring accuracy in all transactions.
- Demonstrated excellent customer service skills when interacting with guests.
Education
High School Diploma -
Lee V Pollard High School
Corona, CA06-2020
Skills
- Account updating
- Call Management
- Paperwork Processing
- Product Knowledge
- Complaint resolution
- Inbound and Outbound Calling
- Credit card payment processing
- Delivery Scheduling
- Retail Marketing
- Computer Proficiency
- Critical Thinking
- Complaint Handling
- Team Development
- Customer Relations
- Beauty trends
- Sales conversion
- Client relationship building
- Trend tracking
Timeline
Customer Service Sales Representative
The Fragrance Outlet
10.2024 - Current
Customer Service Representative
Home Depot
10.2022 - 09.2024
Cashier
Pepes Mexican Food
09.2022 - 10.2022
Cashier
Vallarta Supermarket
09.2021 - 12.2021
Shift Leader in Training
Creamistry
06.2020 - 12.2020
High School Diploma -
Lee V Pollard High School