Summary
Overview
Work History
Education
Skills
Timeline
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Briana Serrano

Remote In Tijeras,NM

Summary

Highly motivated and adaptable professional with a proven track record of optimizing operations, reducing costs, and enhancing organizational efficiency. Adept at leveraging independent decision-making skills and sound judgment to drive positive impacts on company success. Demonstrates strong leadership as a remote work enthusiast, excelling in customer service and operational streamlining.

Overview

15
15
years of professional experience

Work History

Webpage Manager

Dharma Tara Arts, Etsy.com
01.2017 - Current
  • Efficiently manage multiple tasks, ensuring a seamless customer experience from transaction initiation to completion.
  • Respond to emails and chats promptly, maintaining a professional and friendly demeanor.
  • Track and log data related to sales, inventory, budgeting, taxation documentation, and more.
  • Utilize marketing and sales tactics to enhance profits.

Owner, Certified Permanent Makeup Technician

Brows By Bree At Cedar Crest Salon
03.2020 - 02.2022
  • Successfully operated a sole proprietorship, demonstrating exceptional organizational, marketing/sales, and customer service skills.
  • Demonstrated strong communication within a team setting, interacting and collaborating with other salon staff.
  • Provided outstanding customer experiences and managed all administrative tasks.
  • Delivered accurate information about permanent makeup in compliance with company and state policies.
  • Conducted permanent makeup procedures under NM state regulations.

Administrative Assistant, Apprentice

Dao Brows
11.2019 - 03.2020
  • Executed various administrative duties, including social media management, ordering supplies, appointment scheduling, document handling, and answering high volume calls, texts and emails.
  • Delivered VIP-level customer service and sales support
  • Ensured compliance with patient confidentiality policies while assisting customers with paperwork.
  • Performed permanent makeup procedures as an apprentice under direct supervision of a licensed Senior Technician.

Team Lead

Sweet Tooth Desserts
03.2018 - 10.2019
  • Served as a liaison between a team of 12-14 employees and upper management.
  • Implemented creative marketing tactics to achieve sales goals.
  • Conducted remote work, creating weekly schedules and reports using MS Office.
  • Provided excellent customer service through written and verbal communication.

Residential & Commercial Cleaner, Pet Nanny

Various And/or Self-Employed
06.2009 - 01.2017

• Liaised with customers in a professional, friendly manner to build unique service packages based on individual needs.

• Utilized time management and efficient methods to meet deadlines.

• Strictly adhered to company policy regarding client confidentiality and privacy.

• Maintained excellent written and verbal communication via phone, email and text.

• Worked diligently under time constraints, stressful environments and uniquely challenging situations with a can-do attitude.

Education

Vocational Certificate - Permanent Cosmetics And Tattooing

Shae Beauty Institute of Lorenco's Salon
Albuquerque, NM
10.2019

Technical - Medical Billing And Coding ICD 10

University of New Mexico
Albuquerque, NM
05.2015

Skills

  • Customer Service Excellence
  • Remote Work and Home Office
  • Appointment Setting & Scheduling
  • Policy Implementation
  • Administrative Proficiency
  • Sales & Marketing (Online and In-Person)
  • Medical Terminology and HIPAA Compliance
  • Proficient in MS Office, Zoom, Acuity Scheduling
  • Effective Time Management
  • Self-Motivation & Initiative
  • Strong Team Collaboration or Independent Work
  • Analytical Thinking and Detail Orientation

Timeline

Owner, Certified Permanent Makeup Technician

Brows By Bree At Cedar Crest Salon
03.2020 - 02.2022

Administrative Assistant, Apprentice

Dao Brows
11.2019 - 03.2020

Team Lead

Sweet Tooth Desserts
03.2018 - 10.2019

Webpage Manager

Dharma Tara Arts, Etsy.com
01.2017 - Current

Residential & Commercial Cleaner, Pet Nanny

Various And/or Self-Employed
06.2009 - 01.2017

Vocational Certificate - Permanent Cosmetics And Tattooing

Shae Beauty Institute of Lorenco's Salon

Technical - Medical Billing And Coding ICD 10

University of New Mexico
Briana Serrano