Bree Serrano
Tijeras,NM
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Webpage Manager
Dharma Tara Arts, Etsy.com
01.2023 - Current
- Successfully manage an online art business utilizing the Etsy platform
- Accomplish multiple tasks within established timeframes
- Create an excellent customer experience from start to finish of transaction
- Answer emails and chats in a prompt, professional and friendly manner
- Track and log data related but not limited to sales, inventory, budgeting, taxation documentation, and more
Lead Ranch Hand, Horse Trainer
Prairie Rose Ranch
10.2015 - 05.2023
- Complete daily management and operations of a horse ranch
- Perform various work from home tasks including but not limited to creating and tracking data for inventory and conducting research
- Work closely with veterinarians, senior trainers, and other equine professionals
- Maintain excellent written and verbal communication with ranch owner, staff, and volunteers
- Train volunteers and staff as needed
- Successfully create and execute training programs for horses, perform general ranch maintenance and manual labor
Owner, Permanent Makeup Technician
Brows by Bree
11.2020 - 02.2022
- Successfully operate a sole proprietorship utilizing organizational, marketing/sales and customer service skills
- Provide an outstanding customer experience from start to finish
- Perform all administrative tasks including but not limited to answering phone calls, emails, chats, and social media inquiries, manage all social media accounts, data entry, taxation records keeping, and confidential patient records keeping
- Provide potential clients with accurate, easy to understand information about permanent makeup
- Perform permanent makeup procedures under NM State regulations of licensed Body Art Practitioners
- Fluent in Acuity Scheduling Software.
Administrative Assistant, Apprentice
Dao Brows
10.2019 - 03.2020
- Perform a wide variety of administrative duties, partially remote, including but not limited to monitoring all social media accounts, scheduling appointments, printing and scanning documents, answering phones, emails, chats and social media comments, ordering supplies and signing in customers
- Assist and inform customers with paperwork, consent forms and guidelines
- Provide outstanding customer service, treating each client as a 'VIP'
- Perform permanent makeup procedures as a licensed Body Art Apprentice under direct guidance of a licensed senior technician in accordance with NM state guidelines.
Team Lead
Sweet Tooth Desserts
04.2018 - 10.2019
- Day shift team lead responsible for daily storefront preparations including food preparation, following recipes, setting up furniture, cleaning and sanitizing, balancing cash money, operating a POS computer and various restaurant equipment
- Serve as liaison between team of approximately 12-14 employees and upper management
- Pitch and use creative marketing tactics to meet sales goals
- Interview, hire and train new employees
- Attend managerial and team meetings
- Create weekly schedules and reports using MS Office, working remotely from home
- Provide excellent, friendly customer service
- Answer phones, educate customers on products, and interact with team members in a positive goal-oriented manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
Body Art Practitioner, Permanent Makeup Technician -
Shae Beauty Institute of Lorenco’s Salon
01.2019
Medical Coding & Billing -
The University of New Mexico
01.2015
Highschool Diploma -
HL Academy
Jackson, TN01.2012
Skills
- 6 Years Customer Service
- 3 Years Administrative, Data Entry
- 6 Years Answering Chats, Emails, and Phones
- 3 Years Basic Sales & Marketing (Online and In-Person)
- 5 Years Remote Work from Home Experience
- Basic Medical Terminology and HIPPA Knowledge
- Fluent in MS Office, Zoom, Acuity Scheduling
- Excellent Time Management
- Self-Motivated
- Strong Team-Player or Independent Worker
- Brand New Laptop for Work Use Only, 8 GB RAM
- Reliable High-speed Internet with Hardwire Capability
- Backup PC and Dual Monitor Available
Timeline
Webpage Manager
Dharma Tara Arts, Etsy.com
01.2023 - Current
Owner, Permanent Makeup Technician
Brows by Bree
11.2020 - 02.2022
Administrative Assistant, Apprentice
Dao Brows
10.2019 - 03.2020
Team Lead
Sweet Tooth Desserts
04.2018 - 10.2019
Lead Ranch Hand, Horse Trainer
Prairie Rose Ranch
10.2015 - 05.2023
Body Art Practitioner, Permanent Makeup Technician -
Shae Beauty Institute of Lorenco’s Salon
Medical Coding & Billing -
The University of New Mexico
Highschool Diploma -
HL Academy
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