Sheri Watson
Las Vegas,NV
Summary
Dedicated Administrative Medical Assistant graduate skilled in customer service and medical billing. Committed to enhancing patient experiences by efficiently resolving inquiries and optimizing office workflows in a dynamic healthcare environment.
Overview
16
16
years of professional experience
Work History
Senior Customer Service Representative
IntouchCX
Las Vegas, Nevada
05.2023 - 09.2026
- Timely resolution of escalated customer complaints enhanced satisfaction levels.
- Supervised escalated complaints to guarantee swift resolutions.
- Managed difficult situations with professionalism to maintain customer trust.
- Processed refunds and resolved billing issues to enhance customer satisfaction.
- Collaborated with teams to address complex problems and improve overall customer experience.
- Responded to customer inquiries through various communication channels, including phone and email.
Banking Specialist
TTEC/USAA
Las Vegas, NV
03.2022 - 01.2023
- Resolved customer problems or complaints to enhance satisfaction and retention.
- Collected deposits and payments at the front desk to ensure accurate financial records.
- Prepare cash for deposit or disbursement.
- Verified accuracy of financial and transactional data to maintain integrity in records.
- Directed telephone inquiries and provided information to facilitate effective communication.
- Enter information into databases or software programs.
Administrative Medical Assistant Externship
Dr. Kong
Las Vegas, NV
04.2021 - 06.2021
- Managed healthcare paperwork to ensure compliance and accuracy.
- Recorded billing and insurance payments in medisoft systems for financial tracking.
- Executed clerical tasks in medical setting to support office operations.
Merchandising Field Associate
Set and Service Reset
Raleigh, NC
06.2019 - 04.2021
- Coordinated store displays to enhance product visibility.
- Educated customers on product features to drive informed purchasing.
- Maintained clean and organized store fronts to create inviting shopping environment.
Home Health Aide
Gladys Starks
Southfield, Mi
06.2010 - 01.2014
- Taught basic living skills to patients and caregivers to improve daily functioning.
- Engaged patients in exercises to enhance physical well-being.
- Accompanied patients on outings to promote social interaction.
Education
Administrative Medical Assistant
Milan Institute
Las Vegas, NV01-2021
AED/BLS/First Aid Certified
American Heart Association
Las Vegas, NV01-2020
Medical Billing Specialist
Wayne Community College
Detroit, MI01-2006
Skills
- 6 years customer service
- Call management
- Computerized Billing/Coding (EMR/EHR)
- CMS-1500 & UB-04 Insurance forms
- Front office billing and verifications
- Medical coding
- Chart documentation
- Patient profile management
- 2 years Microsoft Office
- Conflict resolution
Timeline
Senior Customer Service Representative
IntouchCX
05.2023 - 09.2026
Banking Specialist
TTEC/USAA
03.2022 - 01.2023
Administrative Medical Assistant Externship
Dr. Kong
04.2021 - 06.2021
Merchandising Field Associate
Set and Service Reset
06.2019 - 04.2021
Home Health Aide
Gladys Starks
06.2010 - 01.2014
Administrative Medical Assistant
Milan Institute
AED/BLS/First Aid Certified
American Heart Association
Medical Billing Specialist
Wayne Community College