Laura Sabine Gonzalez
Horizon,TX
Summary
Exemplary professional with6+ years of experience in customer relations. Experienced in cash management, training, and high-volume/busy environments. Bilingual contributor to critical thinking and problem solving. Energetic multitasker who goes above and beyond for customer satisfaction and team success.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
GDIT
El Paso, TX
06.2024 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Social Media Content Moderator
Teleperformance USA
El Paso, US
05.2022 - 05.2024
- Reviewing images, videos, and audio content for any offensive material
- Monitoring user-generated content
- Flagging any inappropriate or offensive material
- Ensuring compliance with relevant laws and regulations
Online Pickup & Delivery Lead Associate
Walmart
El Paso
01.2020 - 02.2022
- Collaborated with team to drive growth and success
- Trained and mentored new associates in department
- Review team orders for accuracy to accomplish daily goals
- Provide positive experiences to drive customer satisfaction
- Picked/transferred products accurately for final processing
Customer Service Manager
Walmart
El Paso
01.2019 - 02.2022
- Took charge of front store operations and services
- Assisted staff with prompt customer resolutions successfully
- Delivered fast, friendly, knowledgeable service to customers
- Established positive rapport with customers and team
Cashier
Walmart
El Paso
01.2018 - 02.2022
- Trained new team members on policies and procedures
- Worked closely with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times
Crew Member
Tropical Smoothie Café
El Paso
01.2016 - 01.2018
- Delivered unparalleled hospitality to each customer
- Proficient in cash management and transactions
- Drove team success by completing orders quickly and correctly
Education
Associate of Arts - Teaching in EC-12 Special Education
El Paso Community College
El Paso, TX01.2020
High School Diploma - undefined
Socorro High School
El Paso, Texas05.2018
Skills
- Bilingual
- 6 years customer service
- Fast-paced / Organized
- Inventory management
- Highly adaptable
- Strong communication
- Time management
- Friendly demeanor
Timeline
Customer Service Supervisor
GDIT
06.2024 - Current
Social Media Content Moderator
Teleperformance USA
05.2022 - 05.2024
Online Pickup & Delivery Lead Associate
Walmart
01.2020 - 02.2022
Customer Service Manager
Walmart
01.2019 - 02.2022
Cashier
Walmart
01.2018 - 02.2022
Crew Member
Tropical Smoothie Café
01.2016 - 01.2018
Associate of Arts - Teaching in EC-12 Special Education
El Paso Community College
High School Diploma - undefined
Socorro High School