Pavlina Kilgallon
Queensbury,NY
Summary
Diligent College Student focused on Sociology with passion towards goals, and gaining leadership opportunities to meet mutual accomplishments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
West Mountain Ski Resort
Queensbury, NY
02.2017 - 02.2023
- Night shift Supervisor from 2020-2021, created a welcoming environment for guests, assisted customers with season pass/ ticket, and retail sales as a front desk associate
- Properly handled legal tender to and from guests
- Informed guest of current mountain policies, and trail conditions while upholding CDC Covid-19 protocol, to ensure guests enjoy their stay at a family friendly mountain.
- Monitored phone calls to provide feedback and coaching.
Retail Sales Associate
Banana Republic
Queensbury, NY
06.2022 - 02.2023
- Welcomed guests and informed of ongoing discounts and sales
- Cash handling and POS
- Assisted customers with finding new pieces to fit their style and budget
- Sorted new shipments while keeping inventory and managing stockroom
- Upsold loyalty program discounts, opened credit cards to meet our quota and enrolled customers in rewards programs.
Retail Sales Associate
Tommy Hilfiger
Queensbury, NY
07.2020 - 01.2021
- Welcomed and greeted guests informing them of upcoming or ongoing promotions, assisted customers with merchandise, kept the store cleanly upholding Covid-19 protocols
- Made store presentable and easily accessibly for seasonal merchandise, and properly handled legal tender to and from customers.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Lifeguard
The Great Escape
Glens Falls, NY
05.2019 - 08.2019
- Created a safe and welcoming environment for customers, enforced park rules when needed, maintained focus on guests to ensure safety, and restored/cleaned park to be guest ready at closing.
Education
Associate in Science (AS) - Health and Wellness
Hudson Valley Community College
Troy, NY05-2023
High School Diploma -
Queensbury High School
Queensbury, NY06.2020
Skills
- POS
- Cold Calling
- Cash Handling
- Retail Sales
- Front Desk
- Bilingual
- Handling Escalations
- Shift Management
- Upselling
- Customer Service
- Complaint Resolution
- Problem-Solving
- Decision-Making
Accomplishments
- Awarded Hudson Valley Community College Dean's List - Spring 2022 and 2023
Certification
- AED Certification
- First Aid Certification
- CPR Certification
Languages
Czech
Professional
Timeline
Retail Sales Associate
Banana Republic
06.2022 - 02.2023
Retail Sales Associate
Tommy Hilfiger
07.2020 - 01.2021
Lifeguard
The Great Escape
05.2019 - 08.2019
Customer Service Supervisor
West Mountain Ski Resort
02.2017 - 02.2023
Associate in Science (AS) - Health and Wellness
Hudson Valley Community College
High School Diploma -
Queensbury High School
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