Mariam Shaban
Saint Augustine,FL
Summary
Highly motivated and outgoing worker with a passion for customer service and hospitality seeking an opportunity to apply skills in a unique and friendly environment. Demonstrates a positive and upbeat attitude, consistently striving to create memorable customer experiences, ensuring their satisfaction, and fostering loyalty. Excited to contribute strong communication and problem-solving abilities to exceed expectations and drive team success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Williams Sonoma
03.2019 - Current
- Company Overview: Order entry and Logistics specialist tracking orders and scheduling deliveries
- Follow up on service requests and medic requests for furniture
- Design specialist
- Handled large accounts preparing quotes
- Excel and Salesforce trained
- Maintained performance rating within my service position
- Promoted to supervisor within 90 days
- Also was awarded bonuses for star Stella ratings which are completed surveys by customers
- Multitasking assisting customers as well as training new associates
- Order entry and Logistics specialist tracking orders and scheduling deliveries
- Follow up on service requests and medic requests for furniture
- Design specialist
Bartender
The Greene Turtle
02.2019 - 09.2021
- Managed bar schedules liquor costs, created innovative and new cola tails based on seasonal or upcoming events
- Hosted large sporting events with high volume
- Built relationships with regulars easily and communicated them to retiring frequently
Medical Office Assistant
Florida Eye Specialists
11.2019 - 02.2020
- Office experience, answering phones scheduling appointments
- Gathering medical information to determine severity of office visit
- Familiar with medical terms and insurance
Call Center Representative
Florida Eye Specialists
09.2019 - 02.2020
- Operated phones scheduling appointments, gathered medical information from patience and decided ok bed course of action and treatment
- I have knowledge of optometry and conditions
Customer Service Representative
The Home Depot
02.2017 - 09.2019
- Managed a high volume based customer service desk
- Multitasked with delivery issues, scheduled and sod in home upgrades
- Maintained positive upbeat attitude towards customers and handled high demand issues in delicate manner
- Problem solved and notifying management when needed
- Assisted customers with questions
- Handled emails, inbound calls, and outbound calls
Administrative Assistant
Oxford House Organization
08.2015 - 05.2018
- Assisted in housing budgets, tracked all profits
- Organized data entry
- Microsoft word and Excel
- Answers phones, scheduled events
- Assistant to board of directors
Server/Bartender/Trainer
Cheesecake Factory
06.2015 - 08.2016
- Shared detailed information to guests about daily featured menu items and robust menu (300+ items)
- Ensured customers had a pleasant dining experience to generate return business
- Effectively and efficiently communicated and worked with other team members, including bartenders, kitchen staff, servers, bussers and managers to ensure guests had an exceptional, comfortable dining experience
Cashier / Customer Service
Food Lion Grocery Store
01.2014 - 09.2015
- Operated digital cash register and maintained a fast pace of check-out line while pleasantly engaging customers
- Knowledge of store's products and location of items
- Accountable for calculating and reconciling register at end of each shift
Server
Fords Fish Shack
10.2014 - 02.2015
- Delivered an exceptional dining experience with friendly, fast service
- Skillfully anticipated and addressed guests' service needs
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests expectations
Server / Bartender / Floor Manager / Sales Manager
Buca Di Beppo
02.2009 - 01.2013
- Generated an 18% increase in wine sales by making appropriate food-pairing suggestions to guests
- Quickly promoted to head trainer responsible for hiring/training new hires to ensure company policies and procedures were properly implemented
- Scheduled and directed staff in daily work assignments to maximize productivity
- Conducted daily pre-shift and weekly departmental meetings
- Ensured food quality and service standards were consistently met
- Ensured guest satisfaction by delivering exceptional service
- Completed alcohol safety awareness class
Education
Associate of Applied Science - Economic studies
F.c.c.j
Jacksonville, FL06.2008
Skills
- Customer Service
- Customer Care
- Bilingual
- Call Center
- Customer Support
- CSR
- Microsoft Office
- Microsoft Word
- 10-key
- POS
- Food Service
- Sales Management
- Cold Calling
- Office Administration
- Restaurant experience
- Bartending
- Serving
- Cash handling
- Cooking
- Peer Counselor
- Microsoft Excel
- Computer skills
- Organizational skills
- Time management
- Leadership
- Management
- Team management
- Phone etiquette
Problem-Solving
- Team Building and Leadership
- Decision-Making
- Positive and Constructive Feedback
Certification
- Serve Staff Food Safety, 02/01/16, I don't believe this expires
- Alcohol Safe Serve Class, Present
- Food Handler Certificate
- Driver's License
- CPR Certification, 08/01/19, Present
Assessments
Customer Service Skills, Proficient, 09/01/18, Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
Personal Information
Work Permit: Authorized to work in the US for any employer
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Head trainer Certification through effectively helping with developing material..
Timeline
Medical Office Assistant
Florida Eye Specialists
11.2019 - 02.2020
Call Center Representative
Florida Eye Specialists
09.2019 - 02.2020
Customer Service Supervisor
Williams Sonoma
03.2019 - Current
Bartender
The Greene Turtle
02.2019 - 09.2021
Customer Service Representative
The Home Depot
02.2017 - 09.2019
Administrative Assistant
Oxford House Organization
08.2015 - 05.2018
Server/Bartender/Trainer
Cheesecake Factory
06.2015 - 08.2016
Server
Fords Fish Shack
10.2014 - 02.2015
Cashier / Customer Service
Food Lion Grocery Store
01.2014 - 09.2015
Server / Bartender / Floor Manager / Sales Manager
Buca Di Beppo
02.2009 - 01.2013
Associate of Applied Science - Economic studies
F.c.c.j
- Serve Staff Food Safety, 02/01/16, I don't believe this expires
- Alcohol Safe Serve Class, Present
- Food Handler Certificate
- Driver's License
- CPR Certification, 08/01/19, Present
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