Rosanna Dailey
Fort Gregg Adams ,Virginia
Summary
To secure a position with room for advancement.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Wal-Mart
04.2008 - 03.2024
- Supervises and coordinates activities of workers, engage in customer service activities
- Plans, prepares, and devises work schedules according to budgets and workloads
- Observes and evaluate workers performance
- Hires and discharge workers.
Telephone Sales Representative
Charter/Spectrum
12.2021 - 01.2022
- Responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues
- Upgrade and add on cable tv , mobile and home phone services, internet and wifi.Knowing what's best for the customer their household as well as business.
Sales Associate
Lori's Gift Shop
02.2020 - 03.2020
- Closing Cashier at Lori's Gift Shop
- ILLINOIS Masonic Hospital.I support our healthcare hero's who are making an impact every day at the largest hospital gift shop retailer in the nation
- I use my unique experience and passion to help others to provide top-notch customer service to all our guests
- Helping other while having fun
- I support our healthcare hero's.
Assistant Manager
Green Market
02.2016 - 03.2017
- Market merchandise by studying advertising, sales promotions, and display plans
- Achieve all financial objectives, scheduling expenditures, analyzing variances and initiating corrective actions
- Cashier / A travelers best friend.
Telephone Representative
NORC
01.2005 - 08.2005
- Conduct Surveys for Centers for Disease Control Prevention
- A high level of computer proficiency using MS Word, Excel, data entry.
Customer Service Representative
Furst Persons
01.2004 - 09.2004
- Data entry
- Daily reports.
Telephone representative/Monitor
Research International
01.2002 - 09.2004
- Manage a team of internal inbound sales agents in a national call center
- Drive a team toward company revenue goals through daily coaching, Monitoring and feedback sessions with each agent
- Monitors and maintains customer care service level goals by ensuring the employees meet phone accessibility and accountability standards through adherence.
Sales Specialist
Victoria's Secret
09.1998 - 04.2004
- Retail sales experience as cashier within accessory, giftware, fragrance and apparel
- Exceptional organizational skills
- Extreme amount of enthusiasm, sincere and friendly.
Telephone Service Representative
Ameri-Call
07.2000 - 09.2001
- A high level of computer proficiency using MS Word, Excel, data entry
- A demonstrated ability to achieve high sales goals
- Highly energetic self starter
- Ability to work with customers over the telephone while providing
- Excellent customer service and building lasting business relationships.
Education
High school diploma -
John Marshall Metropolitan High School
Chicago, IL06.1997
Skills
- Employee Evaluation
- Telemarketing
- Pricing
- Public Relations
- Management
- Cold Calling
- Negotiation
- Inside Sales
- Outside Sales
- Marketing
- Sales Experience
- Cashiering
- English
- Customer Service
- POS
- Upselling
- Salesforce
- Sales Management
- Purchasing
- Microsoft Outlook
- Recruiting
- Sales
- Research
- Microsoft Excel
- Microsoft Word
- Retail sales
Certification
ILLINOIS-FOOD-HANDLERS-CARD
Additional Information
Dear Hiring Manager: Enclosed is a copy of my resume for your consideration. I am seeking a responsible and challenging position in business that will effectively utilize my experience and training. I have a diverse background of experience in customer service, sales, office support, public relations, employee training, and quality control. My worth ethic, a professional experience, proven leadership abilities, interpersonal skills and willingness to be a team player, gives me the ability to be a valuable asset to your organization. Should you have a position available, or if you are considering one in the near future, I would appreciate a personal interview at your convenience. I trust this letter of introduction and resume will provide you with adequate information in evaluating my qualifications for a position as a member of your professional team. Thank you for your consideration.
Personal Information
Relocation: Anywhere
Timeline
Telephone Sales Representative
Charter/Spectrum
12.2021 - 01.2022
Sales Associate
Lori's Gift Shop
02.2020 - 03.2020
Assistant Manager
Green Market
02.2016 - 03.2017
Customer Service Supervisor
Wal-Mart
04.2008 - 03.2024
Telephone Representative
NORC
01.2005 - 08.2005
Customer Service Representative
Furst Persons
01.2004 - 09.2004
Telephone representative/Monitor
Research International
01.2002 - 09.2004
Telephone Service Representative
Ameri-Call
07.2000 - 09.2001
Sales Specialist
Victoria's Secret
09.1998 - 04.2004
High school diploma -
John Marshall Metropolitan High School