Eric Baez

●Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.

●Establishes clear expectations for balancing in-store customer service and completing online orders.

●Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.

●Seeks awareness of relevant competitors and industry trends.

●Ensures an effective and efficient response to customer questions, requests, and/or concerns.

●Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.

●Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.

●Maintains Team Member safety and security standards.

●Ensures compliance with relevant regulatory rules and standards.

●Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.

●Maintains cleanliness of workspaces including staging area and coolers.

Maintains security of equipment, e.g., MSRs, phones, currency counters.

●Proactively identifies process improvement opportunities.

●Consistently communicates and models WFM core values, leadership principles, and supports goals.

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer and balanced daily sales reports.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Trained new cashiers on operational procedures and best practices.

• Managed timely deliveries to ensure customer satisfaction and operational efficiency.
• Coordinated route planning to minimize transit times and reduce fuel consumption.
• Maintained accurate records of deliveries and pickups using tracking software.
• Trained new couriers on safety protocols and efficient delivery practices.