Briana Singletary
Charlotte
Summary
Client Success and Program Operations professional with experience supporting stakeholder relationships, coordinating programs, and analyzing performance metrics to improve engagement and operational outcomes. Skilled in CRM systems, performance reporting, and cross-functional collaboration across public sector, nonprofit, and corporate environments. Proficient in Salesforce, Zendesk, and JIRA with the ability to translate engagement metrics and KPIs into actionable insights. Background in Homeland Security and emergency management with strong capabilities in operational coordination, risk monitoring, and structured problem solving. Passionate about supporting digital health solutions that improve client outcomes and long-term program success.
Overview
11
11
years of professional experience
Work History
Talent Acquisition &Client Operations Specialist
MCSO
Charlotte, NC
05.2023 - Current
- Managed recruitment pipelines and candidate engagement using CRM systems to track applicants, communications, and recruitment metrics.
- Served as a primary point of contact for applicants and internal stakeholders, ensuring a positive and professional client experience throughout the hiring process.
- Monitored recruitment performance indicators and generated reports for leadership to support strategic workforce planning.
- Coordinated across departments to resolve operational challenges and improve recruitment workflow efficiency.
- Maintained accurate documentation of engagement metrics, applicant data, and process updates to ensure operational transparency.
Regional Director- Client Development &Operations
Globe Life Liberty National Division
Charlotte, NC
05.2017 - 12.2024
- Oversaw regional operations focused on client relationship management, engagement, and revenue growth across multiple territories.
- Monitored regional KPIs, engagement metrics, and sales performance to evaluate outcomes and identify growth opportunities.
- Led strategy meetings and training sessions designed to increase team productivity and client satisfaction.
- Built and maintained relationships with stakeholders, clients, and internal leadership to support business development initiatives.
- Coordinated cross-functional collaboration between teams to resolve operational issues impacting client experience.
Director of Program Operations
Kerr Homes
Charlotte, NC
05.2015 - 04.2018
- Coordinated community programs focused on engagement, service delivery, and participant support.
- Monitored program performance indicators and engagement data to evaluate program effectiveness and identify opportunities for improvement.
- Maintained relationships with program participants, partners, and stakeholders to ensure program success.
- Prepared reports, documentation, and summaries to support program evaluation and leadership decision-making.
Education
Bachelor of Science - Homeland Security /Emergency Management
Elizabeth City State University
Elizabeth City, NC05-2025
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Risk mitigation
- Operations coordination
- Logistics management
- Human relations
- Case management
- Experience in leadership
- Scheduling expertise
- Teamwork and collaboration
- Attention to detail
- Problem-solving
- Excellent communication Tech Skills
CRM Systems: Salesforce
Support Platforms: Zendesk
Project Management Tools: JIRA
Data & Reporting: Microsoft Excel, KPI dashboards
Presentation Tools: PowerPoint, Google Slides
Also Top 5 Daash Participant 2023 (Hackathon)
Timeline
Talent Acquisition &Client Operations Specialist
MCSO
05.2023 - Current
Regional Director- Client Development &Operations
Globe Life Liberty National Division
05.2017 - 12.2024
Director of Program Operations
Kerr Homes
05.2015 - 04.2018
Bachelor of Science - Homeland Security /Emergency Management
Elizabeth City State University