Krysten Cummings
Astoria,NY
Summary
Experienced professional with a strong background in healthcare and technology, including roles as a pharmacy technician, implementation analyst, and clinical assistant. Skilled in leading projects, streamlining processes, and delivering successful system implementations. Adept at collaborating with cross-functional teams and stakeholders to achieve seamless workflow integration and improved outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clinical Assistant
Hanger Clinic: Prosthetics & Orthotics
Manhattan, NY
05.2024 - Current
- Created thorough clinical summaries for high-dollar insurance reimbursement.
- Ordered prosthetic supplies to sustain inventory efficiency for clinicians.
- Conducted weekly evaluations of customer data to forecast monthly revenue.
- Worked closely with administrative team, healthcare providers, patients, and other clinicians to devise customized care strategies for patients.
- Review patient charts prior to appointments to ensure the accuracy of the information.
- Assisted in the preparation of patients for examinations and treatments.
- Provided instructions to patients on the proper use, fit, and care of prostheses.
- Measured patients for socket modifications and other assistive devices according to physicians' orders.
Implementation Analyst
IQVIA MEDTECH-NOVASYTE
Carlsbad, CA
12.2020 - 05.2024
- Carry out initial inspections ahead of device rollouts.
- Conducted installations of company products on test servers.
- Managed seamless transition during system go-lives.
- Collaborated with technical teams to ensure the successful integration of the company's SaaS into the customer's existing architecture.
- Maintained consistent communication among team members to meet project deadlines.
- Set forth contingency plans, and monitored progress and risks of various projects.
- Provided end-user training to the hospital's super users for newly implemented systems and applications.
- Increased hospital revenue by emphasizing the significance of monitoring medical supplies using company's SaaS products.
Pharmacy Technician CPhT
C O BIGELOW APOTHECARY
New York , NY
03.2019 - 06.2020
- Use the pharmacy’s proprietary computer program to access prescription information including patient and prescriber data, drug selection, prescription interpretation and insurance billing
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacists in compounding sterile products according to state regulations.
Pharmacy Technician CPhT
NATIONAL PHARMACY
Shreveport, LA
05.2014 - 12.2018
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
- Use the pharmacy’s proprietary computer program to access prescription information including patient and prescriber data, drug selection, prescription interpretation and insurance billing
- Ensured that all medications were stored properly, following safety protocols..
- Oversaw inventory management processes such as ordering, stocking, tracking expiration dates.
- Conducted regular audits of drug inventories to detect any discrepancies or irregularities.
Customer Service Representative
Teleperformance USA
Shreveport, LA
10.2011 - 12.2013
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - AAS Busniess Administration
BOSSIER PARISH COMMUNITY COLLEGE
Shreveport, LA12-2025
Skills
- Cross-Functional Collaboration
- Stakeholder Communications
- SaaS Implementation
- Deployment on Test Servers
- Successful Go-Live Execution
- Document Management
- Maintenance & Repair within Industry Standards
- Customer Software Education
- Risk Management
- AI-Driven Healthcare Solutions
- Electronic health records management
Certification
- Certified Pharmacy Technician (CPhT)- Ayers Career College 2014
Timeline
Clinical Assistant
Hanger Clinic: Prosthetics & Orthotics
05.2024 - Current
Implementation Analyst
IQVIA MEDTECH-NOVASYTE
12.2020 - 05.2024
Pharmacy Technician CPhT
C O BIGELOW APOTHECARY
03.2019 - 06.2020
Pharmacy Technician CPhT
NATIONAL PHARMACY
05.2014 - 12.2018
Customer Service Representative
Teleperformance USA
10.2011 - 12.2013
Some College (No Degree) - AAS Busniess Administration
BOSSIER PARISH COMMUNITY COLLEGE