Briana Smith
Kennesaw,GA
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
9
9
years of professional experience
Work History
Accounting Manager/Administrative Assistant
Air Force One HVAC
Kennesaw, GA
04.2024 - Current
- Collaborated with the sales team to identify upselling opportunities during interactions with customers, contributing to an increase in average order value by XX%
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Developed strong relationships with key clients through regular communication and personalized support
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
Receptionist/Coordinator
Windsor Court Hotel
New Orleans, LA
07.2020 - 04.2024
- Serves visitors by greeting, welcoming, and directing them appropriately.
- Notifies company personnel of visitor arrival.
- Maintains security and telecommunications system.
- Informs visitors by answering or referring inquiries.
- Directs visitors by maintaining employee and department directories.
- Coordinated and managed logistics for company events, including venue selection, vendor coordination, and budget management
- Collaborated with cross-functional teams to gather requirements and develop strategies for process improvement
Bail Bond Agent
#1 Bails Bonds
Gretna, LA
03.2018 - 12.2020
- A bail bond agent, also known as a bail bondsman, works either independently or as part of a bail bond agency. Their main responsibilities include completing the required paperwork with the accused, collecting bond payments, and ensuring the defendant appears in court. If the defendant fails to appear, the bail bond agent is also responsible for locating and returning the individual to custody.
Customer Service Representative
RaceTrac Petroleum, Inc.
New Orleans, LA
03.2016 - 09.2019
- Customer service representatives listen and respond to customers' questions. Customer service representatives work with customers to resolve complaints, process orders, and provide information about an organization's products in services.
Server/Hostess
Texas Roadhouse
Harvey, LA
06.2017 - 01.2018
- Helping guests chose food and beverages offered by the restaurant. Staying updated on the current menu and advising guests accordingly. Welcoming guests into the dining area and helping them to their tables. Receiving customer orders and transferring them to kitchen staff.
Education
Cosmetology
Empire Beauty School
Kennesaw, GA08-2024
Cosmetology
Stevenson Academy Of Hair Designs
New Orleans, LA03-2023
Criminal Justice
Delgado Community College
New Orleans, LA08-2021
High School Diploma -
Martin Luther Kingn Jr. Senior High School
Detroit, MI06-2015
Skills
- Journal entries
- Payroll processing
- Bookkeeping
- Financial reporting
- Customer service
- Critical thinking
- Data entry
- Active listening
- Customer relations
- Problem resolution
Accomplishments
- Managed inventory and office budgeting for supplies for busy office of 12-20 employees.
- Updated and maintained company database to reflect current and accurate client records for more than 40 accounts.
- Oversaw implementation of new phone system which resulted in more cost-effective service.
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
- Assisted management with the training of 10-20 new staff members.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Assistant on Government projects.
Timeline
Accounting Manager/Administrative Assistant
Air Force One HVAC
04.2024 - Current
Receptionist/Coordinator
Windsor Court Hotel
07.2020 - 04.2024
Bail Bond Agent
#1 Bails Bonds
03.2018 - 12.2020
Server/Hostess
Texas Roadhouse
06.2017 - 01.2018
Customer Service Representative
RaceTrac Petroleum, Inc.
03.2016 - 09.2019
Cosmetology
Empire Beauty School
Cosmetology
Stevenson Academy Of Hair Designs
Criminal Justice
Delgado Community College
High School Diploma -
Martin Luther Kingn Jr. Senior High School