Briana Solano
Toms River,New Jersey
Summary
Accountable and resourceful professional with strong communication and active listening skills. Proven problem-solver focused on delivering quality work and exceeding expectations. Reliable team player dedicated to customer satisfaction and adaptable to new environments. Committed to continuous learning and effectively navigating change.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Chick Fil-A
Manahawkin, New Jersey
03.2024 - Current
- Delivered excellent customer service by greeting customers and ensuring quality standards were met.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Coordinated with team members for timely, accurate order fulfillment, enhancing customer satisfaction.
- Onboarded new team members on procedures and customer service techniques to enhance team performance.
- Managed inventory levels, restocking supplies to ensure seamless operations throughout shifts.
- Participated in team meetings to identify and implement strategies that optimized operational workflows and service delivery.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Collaborated with team members to enhance productivity through open communication.
Crew Member
Taco Bell
Toms River, NJ
05.2025 - 08.2025
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Resolved customer inquiries and complaints promptly, improving customer satisfaction and loyalty.
- Assisted customers at front counter and drive-thru, ensuring efficient service.
- Took orders, prepared meals, and collected payments accurately to ensure seamless service.
- Handled cash transactions accurately, contributing to daily financial reconciliation processes.
- Handled multiple orders simultaneously, maintaining quality and efficiency during peak times.
- Collaborated with team members to streamline order processing, reducing wait times during peak hours.
- Trained new crew members on food preparation techniques and customer service practices to ensure consistent service quality.
- Operated kitchen equipment and maintained cleanliness to meet health standards and safety protocols.
Education
High School Diploma -
Toms River North High School
Toms River, NJ06.2026
Certificate of PCT - Nursing Education
Ocean County Vocational Technical School
Toms river, NJ06.2026
Skills
- Bilingual proficiency
- Quick learning
- Leadership skills
- Time management
- Problem solving
- Organization and multitasking
- Customer service
- Team collaboration
- Cash handling
- Flexible scheduling
- Interactive communication
- Drive-thru operations
- Hospitality expertise
- Company representation
- Beverage preparation
Certification
- High Honor roll, Toms River High School North, 09/2023
- High Honor roll, Toms River High School North, 03/2024
- High Honor roll, Toms River High School North, 09/2024
- High Honor roll, Toms River High School North, 09/2025
- Student of the month, Ocean County Vocational Technical, 09/2024
- Stop The Bleed, Ocean County Vocational Technical, 01/2025
- CPR Certificate, Ocean County Vocational Technical, 05/2025
Accomplishments
• High Honor Roll, 09/2022
• Honor Roll, 04/2023
• Stop The Bleed Certification, 01/2025
• CPR Certification, 05/2025
• Honor Roll, 04/2023
• Stop The Bleed Certification, 01/2025
• CPR Certification, 05/2025
Volunteer Experience
- Assisted in organizing fundraising events, increasing community awareness and support.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Increased cultural awareness with organization of multicultural festivals.
Hobbies and Interests
- Running
- Volunteering for community initiatives to give back to local communities and make a positive impact.
- Blogging/Vlogging
- Drawing and Painting
- Watching Movies and TV Shows
- Dancing
- Music
Activities
Club Member, Hispanic Heritage Club, 12/2023 - Present
Timeline
Crew Member
Taco Bell
05.2025 - 08.2025
Crew Member
Chick Fil-A
03.2024 - Current
High School Diploma -
Toms River North High School
Certificate of PCT - Nursing Education
Ocean County Vocational Technical School