Summary
Overview
Work History
Education
Skills
Volunteer Experience
Affiliations
Timeline
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Briana Sperry

Stillwater,OK

Summary

Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.

Overview

15
15
years of professional experience

Work History

General Manager

Ulta Salon and Cosmetics
Stillwater, OK
05.2020 - 05.2024
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.

Store Manager

Starbucks
Stillwater, OK
01.2019 - 05.2020
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Assistant Store Manager

Pier One Imports
Stillwater, OK
12.2018 - 01.2019
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.

Internet Dept Manager

Barry Sanders Supercenter
02.2015 - 02.2017
  • Ensured accuracy in customer information input and follow-up across the entire dealership.
  • Managed and supervised a team of BDC agents, ensuring the provision of friendly and accurate information to potential customers over the phone.
  • Successfully increased footfall by scheduling appointments and attracting potential clients.
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
  • Participated actively in strategic planning sessions with top executives from different divisions.

Store Manager

Gamestop
09.2014 - 02.2015
  • Planned and executed exciting events to boost foot traffic and engage the community.
  • Guided, advised, and mentored new hires to enhance their knowledge of multiple company initiatives.
  • Monitored and enforced storewide merchandising benchmarks to ensure operational excellence.
  • Evaluated store performance and implemented improvement plans based on feedback.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.

Store Manager

Dollar tree
10.2009 - 09.2014
  • Focused on maximizing profit and minimizing shrinkage, resulting in recognition and awards for exceptional team efforts within the district.
  • Developed strategies to maximize sales and profitability.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.

Education

High School Diploma -

Stillwater High School

Some College (No Degree) - Business Management/Human Resource Management

NOC/OSU
true

Skills

  • Operations Oversight
  • Business Administration
  • Service Quality Improvement
  • Loss Prevention
  • Financial Administration
  • Customer Retention
  • Sales Analysis
  • Risk Management
  • Process Improvements
  • Leadership and team building
  • Succession Planning
  • Strategy
  • Budget Forecasts
  • Event Management and Promotion
  • Analytical Skills
  • Human Resources Leadership
  • Cross-Cultural Communications
  • Multimillion-dollar P&L Management

Volunteer Experience

Cub Scouts, Den Leader and Rangemaster, Date not specified, Present, Currently a year into cub scouts with my youngest son. I am a registered and trained Den leader and rangemaster. We are very active with the pack doing volunteer work and giving back to the community

Affiliations

  • Involved in local Cub Scouts den
  • Volunteer monthly at local Food Pantry

Timeline

General Manager

Ulta Salon and Cosmetics
05.2020 - 05.2024

Store Manager

Starbucks
01.2019 - 05.2020

Assistant Store Manager

Pier One Imports
12.2018 - 01.2019

Internet Dept Manager

Barry Sanders Supercenter
02.2015 - 02.2017

Store Manager

Gamestop
09.2014 - 02.2015

Store Manager

Dollar tree
10.2009 - 09.2014

High School Diploma -

Stillwater High School

Some College (No Degree) - Business Management/Human Resource Management

NOC/OSU

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Briana Sperry