Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Briana Taylor

Orlando,FL

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

4
4
years of professional experience

Work History

Team Member

Universal Orlando
Orlando, FL
07.2024 - Current
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Built and maintained working relationships with peers and upper management.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Resolved customer issues promptly in a professional manner.

Sales Associate

Wawa
Orlando, FL
04.2023 - 05.2024
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.

Team Leader

Universal Studios
Orlando, FL
06.2021 - 05.2023
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.

Crew Member

McDonald's
Orlando, FL
12.2020 - 05.2021
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.

Education

High School Diploma -

Colonial High School
Orlando, FL
05-2023

Bachelor of Business - Bachelor of Business

Valencia College
Orlando, FL

Skills

  • Customer Needs Assessment
  • Upselling
  • Payment Processing
  • Product Sales
  • Inventory Control
  • Promotional support
  • Order Processing
  • Sales expertise
  • Excellent communication skills
  • Positive and professional
  • Problem-solving skills
  • Goal-Oriented
  • Policy and Procedure Adherence
  • POS System Operation

Affiliations

  • High school student body.
  • Band caption
  • Student government

Timeline

Team Member

Universal Orlando
07.2024 - Current

Sales Associate

Wawa
04.2023 - 05.2024

Team Leader

Universal Studios
06.2021 - 05.2023

Crew Member

McDonald's
12.2020 - 05.2021

High School Diploma -

Colonial High School

Bachelor of Business - Bachelor of Business

Valencia College

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Briana Taylor