BRIANA THOMAS
Marietta,GA
Summary
Dynamic Store Manager with a proven track record at Butter & Cream LLC, excelling in staff training and inventory control. Adept at enhancing customer service and fostering team productivity. Skilled in advanced spreadsheet functions and project organization, driving operational success through effective leadership and communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Butter & Cream LLC
Decatur, Georgia
07.2025 - Current
- Trained and supervised staff to improve customer service interactions.
- Managed inventory through cycle counts, audits, and shrinkage control to maintain stock accuracy.
Crew Trainer
Slutty Vegan
Brooklyn, NY
09.2023 - 09.2024
- Coached and mentored crew members, enhancing individual skills and team productivity.
- Trained new crew members on food preparation and customer service standards, ensuring adherence to quality expectations.
Loss Prevention Officer
Nordstrom Rack
Brooklyn, NY
04.2022 - 10.2022
- Monitored premises using CCTV and observation techniques to detect suspicious activity.
- Patrolled property perimeter to identify and address security risks and unsafe conditions.
Security Guard
Barclays Center
Brooklyn, NY
11.2021 - 09.2022
- Responded to alarms and emergencies to ensure safety and security.
- Maintained order during concerts and conferences, enhancing guest experience and event security.
Shift Manager
McDonald's Team Laurino
Brooklyn, NY
03.2018 - 06.2020
- Cultivated strong working relationships with staff, customers, and vendors to enhance collaboration and service quality.
- Monitored stockroom orders and restocked shelves to ensure optimal inventory levels and support smooth operations.
Stand Lead
Madison Square
New York
09.2019 - 03.2020
- Managed daily operations of retail stand, enhancing customer satisfaction and ensuring compliance with company policies.
- Conducted weekly inventory checks, maintaining accurate records for efficient ordering.
Summer Marketing Intern
IBM Corporation
Brooklyn, NY
07.2018 - 09.2018
- Developed engaging content for social media platforms, including blog posts and graphics, to increase audience interaction.
- Created targeted email campaigns using Mailchimp, monitoring performance metrics to optimize engagement.
Education
Bachelor's of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY06.2023
Associates of Applied Science - Computer System Technology
New York City College of Technology
Brooklyn, NY05.2019
High School Diploma -
Pathways Into Technology Early College High School
Brooklyn, NY06.2018
Skills
- Expertise in Word
- Excel
- PowerPoint
- Outlook
- HTML Development Skills
- JavaScript Programming
- Advanced Spreadsheet Functions
- Troubleshooting skills
- Customer service
- Project organization
- Schedule development
- Staff management
- Inventory control
- Training and mentoring
- Goal oriented
- Schedule oversight
- Quality assurance
- Strong verbal and written communication
Certification
- Qualifying Certificate in Food Protection, 03/01/19
- Security License, 06/01/21
Timeline
Store Manager
Butter & Cream LLC
07.2025 - Current
Crew Trainer
Slutty Vegan
09.2023 - 09.2024
Loss Prevention Officer
Nordstrom Rack
04.2022 - 10.2022
Security Guard
Barclays Center
11.2021 - 09.2022
Stand Lead
Madison Square
09.2019 - 03.2020
Summer Marketing Intern
IBM Corporation
07.2018 - 09.2018
Shift Manager
McDonald's Team Laurino
03.2018 - 06.2020
Bachelor's of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
Associates of Applied Science - Computer System Technology
New York City College of Technology
High School Diploma -
Pathways Into Technology Early College High School