Francisca Emelise Freire Aires
Sacramento,USA
Summary
Proactive Certified Phlebotomist and Medical Assistant experienced in patient treatment support and customer care. Delivered innovative solutions that enhanced operational efficiency and contributed to cost savings through effective collaboration with interdisciplinary teams. Committed to advancing organizational objectives and fostering team success through strong problem-solving and communication skills.
Overview
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Server
Olive Garden Restaurant
Elk Grove, USA
08.2024 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with staff to ensure timely food preparation and delivery.
- Processed customer orders accurately using POS system, minimizing errors.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Medical Assistent (Intern)
COOL Chiropractic
Sacramento, USA
06.2026 - 08.2026
- Patient care, providing exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction.
- Recorded patient histories and vital signs to assist physicians in accurate diagnosis and treatment planning.
- Assisted in patient intake and registration processes at a chiropractic office.
- Prepared examination rooms and ensured cleanliness for patient visits.
- Administered hydrotherapy treatments to promote patient recovery and comfort.
- Administered electrical muscle stimulation (E-Stim) therapy to support patient rehabilitation.
- Maintained compliance with ethical guidelines and state regulations, ensuring safe and professional client interactions.
RBT- Behavioral Technician
Blue Sprig Pediatrics
Elk Grove, USA
02.2025 - 05.2026
- Implemented individualized treatment plans to support clients in achieving behavioral goals.
- Collaborated with interdisciplinary teams to evaluate client progress and refine strategies to enhance treatment outcomes.
- Conducted data collection and analysis to track client behaviors, informing decision-making and optimizing interventions.
- Developed engaging activities tailored to clients' interests, fostering learning and skill acquisition.
- Ensured compliance with ethical guidelines and state regulations during all interactions with clients.
Manager
Tops Yogurt
Elk Grove, USA
07.2023 - 08.2024
- Analyzed customer feedback to enhance service offerings and elevate satisfaction rates.
- Trained and mentored staff on company policies and best practices.
- Maximized performance by monitoring daily activities and mentoring team members.
- Coordinated team schedules to maximize productivity while minimizing labor costs.
- Coordinated team schedules to optimize productivity and control labor costs.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Performed various tasks to maintain workflow efficiency to ensure workflow efficiency. within established timeframes.
- Accomplished multiple tasks within established timeframes.
- Enhanced team output by actively monitoring daily activities. by monitoring daily activities and mentoring team members.
Nurse Technician (Intern)
Clinical Analysis Laboratory DNA Center
Natal, Brazil
01.2021 - 06.2022
- Patient care, providing exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction.
- Maintained laboratory compliance with safety and quality standards, supporting a safe testing environment.
- Documented test results accurately to ensure data integrity for further analysis.
- Collaborated with team members to streamline testing processes and improve turnaround times.
- Supported research initiatives by preparing samples and assisting in experimental design.
- Contributed to quality control efforts by performing routine maintenance on laboratory instruments.
- Troubleshot equipment issues, minimizing disruption to laboratory operations.
- Analyzed problems and worked with teams to develop solutions.
- Arranged files and spreadsheets systematically for easy access.
Nurse Technician (Intern)
Clinical Analysis Laboratory Tércio Rosado
Natal, Brazil
01.2020 - 05.2021
- Patient care, providing exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction.
- Maintained laboratory compliance with safety and quality standards to support reliable testing.
- Collaborated with team members to streamline testing processes and improve turnaround times.
- Collaborated with team members to streamline testing processes and improve turnaround times.
- Supported research initiatives by preparing samples and assisting in experimental design.
- Troubleshot equipment issues, minimizing disruption to operations and ensuring continuous workflow.
- Engaged in troubleshooting equipment issues, ensuring minimal disruption to operations.
- Sorted and organized files and reports for efficient retrieval in office.
- Sorted and organized files, spreadsheets, and reports.
Education
Course On Clinical Medical Assistant -
CALREGIONAL
Sacramento, USA 01.2026 - 04.2026
Course on Phlebotomy -
CALREGIONAL
Elk Grove, USA 10.2024 - 01.2025
Course on Nursing Technician -
Potiguar Technical School
Natal, Brazil 10.2019 - 06.2022
Course on Basic Life Support -
AMERICAN HEART ASSOCIATION
Sacramento, USACourse on Basic Life Support -
AMERICAN HEART ASSOCIATION
Elk Grove, USACourse on Control and Administration of Medication -
ALISON EMPOWER YOURSELF
Elk Grove, USACourse on End-of-Life and Palliative Care -
ALISON EMPOWER YOURSELF
Elk Grove, USADementia Care -
ALISON EMPOWER YOURSELF
Elk Grove, USAProFirstAid, Adult, Child and Infant, Pediatric CPR/AED & First Aid Course -
ProTrainings
Elk Grove, USASkills
- Expertise in Word
- Expertise in Excel
- Expertise in Outlook
- Fluent in English
- Fluent in Portuguese (Brazil)
- Advance in Spanish
- Communication
- Teamwork
- Problem Solving
- Vital signs monitoring
- Blood glucose monitoring
- IV medication administration
- IM medication administration
- ID medication administration
- Subcutaneous injections
- Sample collection techniques
- Wound management
- Dressing application
- Adult First Aid certification
- Child First Aid certification
- Infant First Aid certification
- Pediatric CPR certification
- Medical record management
- Patient documentation
- Disability support techniques
- Patient care
- Data analysis
- Team collaboration
- Customer service
- Medical administration
- Treatment planning
- Compliance monitoring
- Equipment maintenance
- Effective communication
- Self-management strategies
- Transition planning
- Direct instruction
- Social skills development
- Prompting strategies
- Pre-vocational skills
- Natural environment training
- Behavior modification techniques
- Data collection and analysis
- Peer-mediated instruction
- Relationship building
- Reinforcement procedures
- Vitals monitoring
- Professionalism
- Multitasking Abilities
- Multitasking
- Problem-solving abilities
- Patient rights
- Encouragement and motivation
- De-escalation techniques
- Patient confidentiality
- Medical records requests
Timeline
Medical Assistent (Intern)
COOL Chiropractic
06.2026 - 08.2026
Course On Clinical Medical Assistant -
CALREGIONAL
01.2026 - 04.2026
RBT- Behavioral Technician
Blue Sprig Pediatrics
02.2025 - 05.2026
Course on Phlebotomy -
CALREGIONAL
10.2024 - 01.2025
Server
Olive Garden Restaurant
08.2024 - Current
Manager
Tops Yogurt
07.2023 - 08.2024
Nurse Technician (Intern)
Clinical Analysis Laboratory DNA Center
01.2021 - 06.2022
Nurse Technician (Intern)
Clinical Analysis Laboratory Tércio Rosado
01.2020 - 05.2021
Course on Nursing Technician -
Potiguar Technical School
10.2019 - 06.2022
Course on Basic Life Support -
AMERICAN HEART ASSOCIATION
Course on Basic Life Support -
AMERICAN HEART ASSOCIATION
Course on Control and Administration of Medication -
ALISON EMPOWER YOURSELF
Course on End-of-Life and Palliative Care -
ALISON EMPOWER YOURSELF
Dementia Care -
ALISON EMPOWER YOURSELF
ProFirstAid, Adult, Child and Infant, Pediatric CPR/AED & First Aid Course -
ProTrainings